Program Manager
SmartTalent
Program / Account Manager SmartHire is looking for a Program / Account Manager for a client in Sumner WA. Ideal candidate will have 5+ years of Program Management/Account Management within Aerospace. Strong technical and customer support skills needed. This is a Full Time, Direct Hire role that is fully onsite.
Location: Sumner WA Salary: $40.00 - $48.00 per hour. DOE
Benefits: Upon completion of the probationary period benefits include Medical, Dental, Vision, Short and Long-Term Disability, 401(k), and voluntary supplemental insurance options. Industry: Aerospace
Position Summary The Program / Account Manager is responsible for managing assigned aerospace customer accounts and programs, coordinating customer requirements, purchase orders, schedules, pricing, and internal communication. This role serves as a key liaison between customers and internal teams to support on-time delivery, customer satisfaction, and compliance with applicable quality requirements. Responsibilities • Manage assigned customer programs, including schedules, budgets, requirements, and quality expectations. • Use customer portals and program systems such as MoveIT, cFolders, ESIS, and similar platforms to access requirements and track program information. • Review and prepare proposals, contracts, and long-term agreements, coordinating with engineering, estimating, production, and customer service to confirm pricing, timing, and requirements. • Lead program planning, including pricing and cost considerations, lead times, risk identification, status tracking, and customer commitments. • Monitor On-Time Delivery (OTD), identify potential production bottlenecks, and work with internal teams to meet customer schedules. • Coordinate vendor lead times with production and customer schedules, evaluating expedited options and cost impacts when necessary. • Communicate program status, schedule changes, customer requests, and potential roadblocks to customers and internal stakeholders. • Partner with estimating on RFQs and manage engineering change requests to ensure scope, pricing, schedule, and requirements are documented. • Manage customer purchase orders, changes, and approvals, ensuring updates are authorized, communicated, and processed accurately. • Prepare customer reports and trackers, including Open Order Reports (OOR), Work in Process (WIP) Trackers, and Line of Balance (LOB) projects. • Provide responsive customer support, resolve issues, and participate in customer meetings and conference calls. • Ensure compliance with applicable regulations and quality standards. Qualifications • 5+ years of program management, account management, customer service, or related experience within aerospace manufacturing. • Proven ability to manage complex projects and customer accounts while meeting schedule and budget expectations. • Experience with customer portals or program systems such as MoveIT, cFolders, ESIS, or similar platforms. • Strong knowledge of purchase order processing and change management. • Excellent communication, interpersonal, problem-solving, and negotiation skills. • Ability to manage multiple priorities, work independently, and communicate proactively in a fast-paced manufacturing environment. • Proficiency with Microsoft Office and ability to learn ERP, project management, and customer systems. • U.S. Citizenship required. • Must be fluent in English. Preferred Qualifications • General knowledge of quality systems, finance, and purchasing. • Working knowledge of contracts, sales, and terms and conditions. SmartTalent is an Equal Opportunity Employer #STHMG
Location: Sumner WA Salary: $40.00 - $48.00 per hour. DOE
Benefits: Upon completion of the probationary period benefits include Medical, Dental, Vision, Short and Long-Term Disability, 401(k), and voluntary supplemental insurance options. Industry: Aerospace
Position Summary The Program / Account Manager is responsible for managing assigned aerospace customer accounts and programs, coordinating customer requirements, purchase orders, schedules, pricing, and internal communication. This role serves as a key liaison between customers and internal teams to support on-time delivery, customer satisfaction, and compliance with applicable quality requirements. Responsibilities • Manage assigned customer programs, including schedules, budgets, requirements, and quality expectations. • Use customer portals and program systems such as MoveIT, cFolders, ESIS, and similar platforms to access requirements and track program information. • Review and prepare proposals, contracts, and long-term agreements, coordinating with engineering, estimating, production, and customer service to confirm pricing, timing, and requirements. • Lead program planning, including pricing and cost considerations, lead times, risk identification, status tracking, and customer commitments. • Monitor On-Time Delivery (OTD), identify potential production bottlenecks, and work with internal teams to meet customer schedules. • Coordinate vendor lead times with production and customer schedules, evaluating expedited options and cost impacts when necessary. • Communicate program status, schedule changes, customer requests, and potential roadblocks to customers and internal stakeholders. • Partner with estimating on RFQs and manage engineering change requests to ensure scope, pricing, schedule, and requirements are documented. • Manage customer purchase orders, changes, and approvals, ensuring updates are authorized, communicated, and processed accurately. • Prepare customer reports and trackers, including Open Order Reports (OOR), Work in Process (WIP) Trackers, and Line of Balance (LOB) projects. • Provide responsive customer support, resolve issues, and participate in customer meetings and conference calls. • Ensure compliance with applicable regulations and quality standards. Qualifications • 5+ years of program management, account management, customer service, or related experience within aerospace manufacturing. • Proven ability to manage complex projects and customer accounts while meeting schedule and budget expectations. • Experience with customer portals or program systems such as MoveIT, cFolders, ESIS, or similar platforms. • Strong knowledge of purchase order processing and change management. • Excellent communication, interpersonal, problem-solving, and negotiation skills. • Ability to manage multiple priorities, work independently, and communicate proactively in a fast-paced manufacturing environment. • Proficiency with Microsoft Office and ability to learn ERP, project management, and customer systems. • U.S. Citizenship required. • Must be fluent in English. Preferred Qualifications • General knowledge of quality systems, finance, and purchasing. • Working knowledge of contracts, sales, and terms and conditions. SmartTalent is an Equal Opportunity Employer #STHMG
Vacancy posted more than 2 months ago
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