Senior Business Analyst - Voice (Amazon Connect) | Hybrid
T. Rowe Price
T. Rowe Price is seeking a Senior Business Analyst for the Voice team in Owings Mills, MD. You will partner with stakeholders and tech teams to translate business needs into scalable Amazon Connect contact center solutions, focusing on flows, routing, IVR, reporting, and integrations across systems. You will drive requirements, lead workshops, and ensure alignment with governance and best practices while supporting testing and rollout to improve customer and agent experiences. #J-18808-Ljbffr T. Rowe Price
Vacancy posted 1 day ago
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