Quality Assurance Analyst

Benefits:

Competitive salary

Location Hybrid in Quincy MA

Experience Level

Mid Level (3 to 5 years of relevant experience)

Role Overview

The Quality Assurance Analyst supports a large-scale public health data platform built on Salesforce. This role is responsible for ensuring application quality, data integrity, and functional reliability through comprehensive testing activities across multiple workstreams. The position collaborates closely with developers, business analysts, product stakeholders, and QA leadership within a Scaled Agile Framework (SAFe) environment to deliver high-quality solutions that meet business and technical requirements.

Key Responsibilities

Test Planning & Execution

Develop, maintain, and execute detailed test plans, test cases, and test scenarios for new and existing functionality

Analyze user stories and acceptance criteria to create positive, negative, end-to-end, and cross-functional test scenarios

Perform functional, integration, regression, and user acceptance testing

Validate system behavior across multiple environments and releases

Salesforce & Integration Testing

Test Salesforce configurations, workflows, permissions, and business processes

Validate Salesforce integrations with external systems and third-party services

Test APIs and backend interfaces using REST and SOAP services

Verify data conversions, integrations, and end-to-end process flows

Data Validation & Security Testing

Perform comprehensive data validation across integrated systems

Validate data integrity, consistency, and accuracy throughout application workflows

Test role-based access controls, permissions, privacy, and security requirements

Ensure compliance with organizational policies and standards

Defect Management & Quality Assurance

Document, track, and manage defects using Jira

Record test execution results and maintain testing artifacts using Zephyr, QMetry, or similar tools

Collaborate with developers to investigate and resolve defects

Escalate critical issues and support root cause analysis activities

Agile Delivery Support

Participate in Agile and SAFe ceremonies including sprint planning, reviews, and retrospectives

Work closely with developers, business analysts, and stakeholders throughout the software development lifecycle

Support user acceptance testing activities and business validation efforts

Ensure testing activities align with project goals, timelines, and release schedules

Maintain comprehensive test documentation and testing standards

Provide recommendations to improve usability, reliability, and application performance

Contribute to continuous improvement of QA processes, methodologies, and tools

Stay informed on emerging testing technologies, automation approaches, and best practices

Required Qualifications

3 to 5 years of professional experience in software quality assurance or software testing

Strong understanding of Software Development Life Cycle (SDLC) methodologies

Experience working in Agile Scrum or Scaled Agile Framework (SAFe) environments

Experience developing test plans, test cases, and test execution strategies

Experience performing functional, integration, regression, and user acceptance testing

Experience testing Salesforce applications, integrations, and platform functionality

Experience testing RESTful and SOAP APIs

Experience validating data integrity across integrated systems

Experience using Jira and Confluence

Strong analytical, troubleshooting, and problem-solving skills

Excellent written and verbal communication skills

Ability to work independently in a hybrid or remote environment

Preferred Qualifications

Experience supporting public health, healthcare, or government technology projects

Salesforce Associate or Salesforce Administrator certification

SAFe certification or experience working in a SAFe environment

Experience with Zephyr, QMetry, or similar test management tools

Experience testing data integrations with platforms such as Snowflake

Familiarity with test automation frameworks and continuous delivery practices

Experience with Acceptance Test-Driven Development (ATDD) methodologies

Core Skills & Attributes

Strong attention to detail and commitment to quality

Ability to identify edge cases, risks, and potential defects

Excellent collaboration and stakeholder communication skills

Strong documentation and reporting capabilities

Ability to manage multiple testing priorities simultaneously

Analytical mindset with a focus on data quality and validation

Adaptability in fast-paced Agile environments

Proactive approach to issue identification and resolution

Commitment to continuous learning and process improvement

Strong customer and user-focused perspective on application quality