Phlebotomist (MAKO)

The Patient Services Representative I (PSR I) represents the face of our company to patients who come to MAKO, both as part of their health routine or for insights into life‑defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate leadership behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Responsibilities Collect specimens according to established procedures, including drug screens, blood samples, and processing pathology and cytology samples. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Complete all data entry requirements accurately, including patient registration and test order entry from requisition. Enter billing information and collect payments when required, safeguarding assets and credit card information. Process specimens, including labeling, centrifuging, splitting, and freezing as required by test order. Work iLabs for assigned accounts daily to ensure accurate data is provided for billing purposes. Provide necessary CIR and PPE resolution reporting to the Director as required and scheduled. Perform departmental clerical duties when assigned, such as data entry, inventory, stock supplies, and answering phones. Read, understand, and comply with departmental policies, protocols, and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual), ensuring all staff follow instructions. Verify patient demographic information and initials, including patient signature post‑venipuncture to confirm tubes were labeled in their presence and that the name on the label is correct. Assist with compilation and submission of monthly statistics and data. Maintain all appropriate phlebotomy logs in a timely manner, such as maintenance logs and temperature logs. Complete training courses and keep up‑to‑date with the latest phlebotomy techniques. Travel to Territory Manager meetings if held off‑site or off‑normal shift. Participate in special projects and teams. Stay up‑to‑date on company communications. Requirements Provide quality, error‑free work in a fast‑paced environment. Work independently with minimal on‑site supervision. Excellent phlebotomy skills, including pediatric and geriatric. Flexible and available based on staffing needs, including weekends, holidays, on‑call, and overtime. Committed to all MAKO policies and procedures, including company dress code, Employee Health & Safety, and MAKO Everyday Excellence Guiding Principles. Have reliable transportation, valid driver’s license, and clean driving record, where applicable. Demonstrate superior customer focus, open and transparent communication with peers, supervisors, and patients, and embrace change throughout MAKO; possess knowledge of our business. Physical Requirements Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally; objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance. Must be able to sit or stand for long periods, require long hours of eye and hand coordination. Must perform repetitive tasks with dominant hand frequently throughout the day. Extensive use of phone and PC. Fine dexterity with hands/steadiness. Balancing. Bending/kneeling. Pushing/pulling. Reaching/twisting. Required Education High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred; required in California, Nevada, and Washington. Work Experience One year phlebotomy experience preferred. Customer service in a retail or service environment preferred. All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. MAKO is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr