AV & Event Engineer L2

About the Job This position is needed to support Twilions globally with their AV and Events needs in our remote‑first hybrid work environment. As an AV and Events Engineer L2, you will manage and support audiovisual technology for office spaces, remote events, and executive conference requirements. Responsibilities Manage and maintain AV equipment, including setup, installation, troubleshooting, and repairs for office spaces, meeting rooms, and event venues. Provide technical support and assistance during meetings, conferences, and events, ensuring smooth operation of AV equipment such as audio systems, video displays, projection systems, and video‑conferencing tools. Collaborate with event organizers to understand AV requirements and recommend suitable AV setup, equipment selection, and configuration. Assist in planning and executing remote events, including webinars, virtual conferences, and live‑streaming sessions, ensuring optimal audio and video quality. Provide executive‑level support for AV needs during industry conferences and events, including setup, rehearsals, troubleshooting, and on‑site assistance. Stay updated on the latest AV technology trends, advancements, and best practices to recommend and implement innovative solutions. Research and evaluate new AV tools, software, and equipment, including bleeding‑edge technologies, and make recommendations for adoption based on organizational requirements. Manage AV inventory, track equipment usage, and ensure proper maintenance and replacement of AV assets. Collaborate with cross‑functional teams—including IT, facilities, and event planning—to coordinate AV requirements and align with overall organizational goals. Provide training and guidance to end users on AV equipment operation, best practices, and troubleshooting techniques. Maintain documentation, including AV setup instructions, troubleshooting guides, and equipment specifications. Collaborate with external vendors and service providers for AV equipment procurement, maintenance, and support, ensuring high‑quality service delivery. Adhere to security and privacy guidelines while handling AV equipment and data, ensuring compliance with relevant regulations and policies. Qualifications Bachelor's degree in a relevant field (e.g., Audiovisual Technology, Information Technology) or equivalent work experience. 3–6 years experience using AV and events software such as Zoom, Google Meet, Microsoft Teams, and WebEx. Strong knowledge of AV technologies, including audio systems, video‑conferencing systems, projectors, displays, and lighting. Establishment understanding of troubleshooting basic signal flow for conference rooms. Working knowledge of industry‑standard equipment and peripherals (Crestron, Neat, Logitech, etc.). Mac OS proficiency as well as Windows OS familiarity to aid in remote troubleshooting for end users. Flexibility to work outside regular business hours as needed to support events and executive requirements. Certified Technology Specialist (CTS) certification or similar AV‑related certifications; Crestron Certified Programmer (CCP) or Extron AV Associate certification; Event Technology Specialist (ETS) certification; Project Management Professional (PMP) certification (relevant for event management aspects). Experience with AV control systems and software, such as Crestron, Extron, or similar platforms. Proficient in operating and troubleshooting AV equipment and software. Experience in writing support documentation for end users. Desired Familiarity with ServiceNow as a ticketing system. Apple Certified Support Professional (ACSP) or Microsoft equivalent certification. Certified Technology Specialist (CTS) certification from AVIXA. AVIXA Certified Technology Specialist – Design (CTS‑D) certification. AVIXA Certified Technology Specialist – Installation (CTS‑I) certification. Location This role will be based in our San Francisco, California office. Travel Approximately 15% travel is anticipated to enable in‑person connection with customers and colleagues. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location. Compensation Please note that salary information provided applies only to candidates residing in: California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. Compensation for candidates in other locations will be discussed during the hiring process. Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $34.96 – 43.70 Based in New York, New Jersey, Washington State, or California (outside the San Francisco Bay area): $37 – 46.25 Based in the San Francisco Bay area, California: $XXX,XXX (Developing Minimum for Tier 1): $41.08 – 51.35 This role may be eligible to participate in a corporate bonus plan. All roles are generally eligible for: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. Equal Opportunity Employer Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other applicable legally protected characteristic. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law. #J-18808-Ljbffr Twilio