Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Salary Plus Commission
• Licensing Paid
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:
Our agency has proudly served the community for over two decades, with our agent leading the way since 1998. Supported by an incredible team of 8 professionals boasting 150+ years of combined State Farm experience, we’re dedicated to delivering outstanding customer service while specializing in Business Insurance and Financial Services.

We offer a high-energy, fast-paced environment where team members can grow, thrive, and develop expertise in specialized areas. Our commitment to the community runs deep, with active involvement in the local Chamber of Commerce, partnerships with schools, sponsorship of events, and support for various local activities.

If you're ready to be part of a collaborative, dynamic team that values professional growth, exceptional service, and community engagement, we’d love to hear from you!

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Julie Stoll - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations. 

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer