Field Service Tech

Field Service Technician

We are seeking a skilled Field Service Technician to provide onsite and remote support for industrial pelletizing, pulverizing, and filtration systems. This role is responsible for equipment installation, troubleshooting, maintenance, repair, and customer training while ensuring excellent customer service and equipment performance.

Key Responsibilities

• Travel domestically and internationally to customer sites for service and support.
• Perform equipment installation, startup, troubleshooting, maintenance, and repairs.
• Diagnose and resolve mechanical, electrical, hydraulic, and pneumatic issues.
• Train customers on equipment operation and maintenance best practices.
• Complete detailed service reports and documentation.
• Collaborate with engineering, operations, sales, and parts teams to support customer needs.
• Maintain compliance with safety and quality standards.
• Support preventive maintenance efforts and equipment performance improvements.

Qualifications

• Minimum 3 years of field service or industrial maintenance experience.
• Minimum 3 years using measuring and testing equipment including micrometers and multimeters.
• Experience with industrial machinery and manufacturing equipment.
• Technical knowledge of electrical systems, motors, logic circuits, and mechanical systems.
• Ability to travel up to 50% of the time; 5 days in duration, home most weekends; international trips could last up to 2 weeks.
• Ability to read blueprints, schematics, and technical manuals.
• Strong troubleshooting, communication, and customer service skills.
• Experience in plastics processing or rotational molding preferred.
• Willingness to travel extensively, including international travel.
• Ability to work in industrial environments and lift up to 50 pounds.
• Ability to stand, bend, climb, and move throughout the workday.

Shift 1st Salary $25-$35 an hour based on experience

Benefits

• 401(k) savings plan with employer contributions
• Medical, dental, and vision insurance
• Wellness programs
• Health Savings Account (HSA)
• Health care and dependent care flexible spending accounts (FSAs)
• Company-paid short-term and long-term disability insurance
• Company-paid employee basic life and AD&D insurance
• Supplemental employee and dependent life insurance
• Optional accident, hospital indemnity, and critical illness insurance
• Adoption, surrogacy, and fertility benefits and assistance
• Commuter benefits
• Leaves of absence, including parental, military, jury duty, and bereavement
• Paid time off, including:
• 10 paid holidays per calendar year
• Paid vacation beginning at 80 hours annually
• 40 paid sick leave hours annually (or as provided under state and local laws)
• Tuition assistance
• Business travel services
• Employee discounts
• Employee Assistance Program (EAP), including company-paid counseling sessions and legal services