Senior/Lead Online Enrollment Specialist

Job Description

Job Description

Warner Pacific

Senior/Lead Online Enrollment Specialist- Remote

The Senior/Lead Online Enrollment Specialist plays a vital role in helping lead the team’s success, in addition to setting up and renewing groups on all key benefit platforms such as PRO Apply, Ease, and Employee Navigator. Under minimal supervision, works in collaboration with our broker partners and internal departments to facilitate a seamless enrollment process for clients utilizing these online platforms. This role requires demonstrated leadership, an increased knowledge of employee benefits, strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment while delivering excellent service.

Overview of Responsibilities 

Broker Support:

• Senior/Lead Online Enrollment Specialistwill have the ability to perform all job functions and help lead the team, providing build assistance, mentorship, and training support. 
• Build outemployee benefit plans and rules for new and renewing groups on the PRO Apply, Ease,andEmployee Navigator benefit platforms.
• Assistwith setups of all varying degrees of complexity, including standard lines of coverage such as Medical, Dental, Vision, Basic Life/AD&D, as well as Worksite, Voluntary, and Specialty product lines.
• Respond in a clear and professional manner via telephone and written correspondenceregardingbuild requests andbenefitplatform related inquiries.
• Analyze potential build or system problems and provide helpful information and/or solutions toassistwith resolution. May require research.
• Maintain abrokerfirst approach, ensuring satisfaction and long-term partnership.

 

Collaboration and Team Support:

• Operate internal and external systems/platforms to obtain and extract information and documents for enrollments, reporting, and tracking.
• Thoroughly document all builds, inquires, and service-related activities in Salesforce foraccuratetracking and analysis.
• Participate in training, cross functional projects, and initiatives aimed at improving team performance and service delivery. 

• Proactivelyidentifypotential issues and develop solutions to mitigate risks and enhance overall service quality. 
• Assistcoworkers and various internal departments as needed with inquiries andgeneral supportrequests related to the Online Enrollment Support department.
• Mentor staffmembers;provide feedback and recommendations as neededtomanagement.
• Initiate, evaluate, and balance/reallocate online enrollment setup assignments as necessary to help staff members achieve department and individual performance objectives.
• Continually evaluatesworkenvironment toidentifyand make recommendations about areas where procedures and processes can be improved.Assistsin formulating and implementingthe newprocesses, procedures, and policies.
• Identifystaff development needs and provide/coordinatenecessary training, auditing,feedbackand skill development for members of the department.
• Identify topics andassistswith preparing materials for training and other presentations at departmental staff meetings.
• Provide back-up orassistancein other areas within the Department/Company as requested. 
• Perform related responsibilities andadditionaltasks as needed to support team and business operations.

 

Other Performance Expectations:

• Treat all individuals fairly, professionally, and with the utmost respect. Consistently communicate in a dignified, positive manner to encourage and achieve maximum results.
• Ability to constructively provide guidance and support to coworkers when theyencounterdifficult or complex problems.
• Complete assignments as requested and on time unless otherwise agreed to.
• Effectively communicate performance expectations,objectives, and job requirements to co-workers in a clear, effective, and consistent manner toassistin their professional development.
• Lead by example through understanding, complying, and regularly reviewing all policies and procedures, including thoseregardingpunctuality, attendance,harassmentand discrimination prevention.
• Demonstrate consistent, outstanding judgment, honesty, and integrity in all aspects of job performance. 
• Continually evaluateworkenvironment,identifyingareas where assistance isrequiredand opportunities for process improvement exist.
• Embraces change with a positive attitude andmotivatesothers in the department to do the same.
• Maintain and foster positive, open communication channels with all affiliated internal service areas (including Sales Consultants, brokers, and carriers).
  (This summary does not contain a complete list of all essential job functions, responsibilities, qualities or skills associated with or required for this position but is intended to provide only a general overview of these areas for informational purposes. The Company reserves the right to modify this summary and any aspect of the position, responsibilities, qualifications or skills at any time in its sole discretion. )

Qualifications & Skills

• High school diploma or equivalent.
• Minimumof5years of experience in employee benefits products such as group health, dental, vision, life, and worksiteispreferred.
• Proficiencyin using Microsoft Office Suite, Salesforce, and a combination of PRO Apply, Ease and/or EE Navigator platforms. 
• Excellentverbal and written communication skills.
• Excellent customer service and relationship building skills. 
• Excellent analytical and problem-solving abilities with a focuson attention todetail.
• Excellent planning, organizational, and time management skills.
• Adept atmanaginghigh workloads and prioritizingeffectively in a fast-paced environment. 

 

Working Conditions

• Remote work is permitted, with occasional in-office attendance required for meetings, training, and team collaborations. 
• Full-time position, Monday to Friday, with overtime during peak periods, holidays, and weekends as requested. 

Compensation

• Hourly Range: $24.88 - $33.17 per hour.
• The actual compensation may vary from posting based on work experience, education, skill level, and/or geographic location.
• * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.
• As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our “Duties & Responsibilities” section, please apply! We look forward to hearing from you!