Queens New York - Recovery Counselor - PROS

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.


We are seeking an experienced Recovery Counselor to provide individual/group counseling as well as other direct services related to the treatment of individuals with serious and persistent mental illness in a person-centered, recovery-oriented environment. This will be carried out as indicated by NYS OMH Part 512 Regulations

The Awesome Things You'll Do

• Manage a caseload of up to 25 consumers, including case management, collateral contacts, referrals, vocational assistance, and other needs, to coordinate services.
• Conduct required assessments including Wellness Recovery Action Plans, Psycho-socials, Psychiatric Rehabilitation, Vocational Readiness, Cultural, and Substance Use screenings and assessment.
• Develop Individualized Recovery Plans (IRP) in collaboration with participants, based on the above listed assessments on a quarterly basis, or more often as needed.
• Maintain and update demographic, treatment and employment data in electronic health records (Foothold AWARDS, OMH CAIRS database, and NYESS).
• Actively participate in maintenance of Seamark PROS assuring cleanliness in the kitchen and common spaces
• Develop and facilitate approximately 8 -10 groups, according to protocol and curriculum, which will cover CRS, ORS, IR and Clinical Services as dictated by the IRPs of the program participants.
• Conduct individual counseling sessions to assist program participants with attainment of the life role goals specified in their IRPs.
• Document consumers' progress towards goals in monthly progress notes and determine the need for addition or subtraction of services offered to each participant on an ongoing basis.
• Coordinate treatment including the sharing of Individual Recovery Plans and Progress Notes for participants who are co-enrolled with other agencies.
• Provide services according to Evidence Based Practices including Wellness Self Management, Family Psychoeducation (CCFC), Medication Management, Co-occurring Disorders (IDDT), and Supported Employment (IPS).
• Coordinate follow-up services once a participant is ready for discharge from the program.
• Act as a member of an interdisciplinary treatment team, including participation in weekly administrative, clinical and utilization review meetings.
• Assume overall responsibility for maintenance of client records, including timely documentation of services in Electronic Health Record (AWARDS), as required by Medicaid and the Office of Mental Health.
• Develop and maintain collateral relationships with consumers' other providers and family as clinically indicated
• Carry a 24 hour support cell phone in rotation with the clinical team.
• Other duties as assigned.

Responsibilities will be conducted in accordance with standards and procedures required by funding sources and Goodwill. Tasks include, but not be limited to, record maintenance, individual and/or group counseling, with participant implement Individual Recovery Plan, provide participant services in specialization areas, such as substance co-occurring disorder, wellness, vocational/employment, family and other related therapeutic and evidence-based services. Records and reports will be kept as assigned and in keeping with program regulations.


Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

Master's degree in the disciplines of Social Work, Rehabilitation Counseling, Mental Health Counseling, Creative Arts (Drama, Music, Dance, Media), or Therapeutic Recreation. Candidate will have or be eligible for licensure, certification or registration in the specified area of expertise. The exception will be a minimum of a Bachelor's Degree for a NYS Registered Nurse. Team-based skills are essential. Previous experience working with individuals with psychiatric/co-occurring disorders preferred. Knowledge of running groups preferred. Computer skills and knowledge of service documentation required. Criminal background check and fingerprinting required; screening for the GSA, OIG and OMIG lists of persons disallowed from working in Medicaid funded programs

Special Working Conditions

• Field visits to work sites may be required; periodic on-call phone service for participants is required; occasional weekday evening and/or weekend morning is required.
• The Recovery Counselor is responsible for participants enrolled in the program and assigned to his or her caseload and all participant activities related therein. The Counselor will be able to function independently and demonstrate sound team skills.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

#IND1

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don't think you meet all the qualifications listed for the job, we would love to hear from you!


If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at View email address on click.appcast.io. We are happy to assist and ensure you have an equal opportunity to apply.