Customer Service Manager

Customer Service ManagerGold's Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. We'll challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold's Gym employee:Work in a fun environment with great peopleGreat benefits packageJohn Hancock 401kAflac supplemental insurance optionsFree gym memberships, and discountsOpportunities to grow within the companyManagement/Leadership Duties:Manage Operations team to ensure policies and procedures are followed at all timesHires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issuesResponsible for control of cash deposit with GM sign off ensuring daily deposits are made on timeServes as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklistsWorks in cooperation with GM to manage/process cancellations following procedures in place to retain memberAssists GM with management of Medallia to ensure all members concerns are addressed in a timely mannerAssists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadlineEnsure that project/department milestones/goals are met and adhere to approved budgetsEnforces all club rules, policies and promotes proper execution of all procedures.Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.Manage membership questions, concerns, and inquiries for their facilityDevelop and monitor monthly, quarterly and annual metrics including employee retention and satisfactionTrain staff to be the face of the club by providing hospitality to all members and guestsLead by example to provide a clean, friendly, top of the line club for our membersManage employee performance by coaching, and creating a healthy, positive working environment.Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goalsOperations Support:Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passesDirects and controls all gym walk-thruCommunicates with GM regarding ways to improve front desk operationsResponsible for communicating and following cash management proceduresManages the retail sales procedures for the gym.There are some MUST HAVES:Ability to use sound business judgment and have strong analytical skillsAbility to effectively communicate with constituentsEffective listening skillsEffective delegation and follow-up skillsEffective planning and organization skillsDemonstrates ability to create a positive environmentDemonstrates willingness and openness for self-developmentAbility to identify and use resources to improve overall operationsStrong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.College degree preferredCurrent CPR Certification is required.Bilingual PreferredThis role requires the ability to move and lift up to 35 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required.Ask yourself if you have what it takes… Come be a part of the family legacy today!We celebrate everyone!! Gold's Gym SoCal and all its affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.Compensation: $66,560.16 - $70,000.00 per yearIn 1965, a small gym was founded on the shores of Venice Beach, California. Fast forward 55 years, and that humble establishment has blossomed into a worldwide fitness powerhouse known as Gold's Gym. With a presence on six continents and over 600 locations, Gold's Gym has achieved iconic status in the fitness industry. It's where legendary bodybuilders like Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu honed their craft, solidifying its reputation as the ultimate gym destination.Gold's Gym boasts a culture with unparalleled recognition, with an impressive 96% aided brand awareness. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.If this resonates with you, we eagerly anticipate receiving your application! Join the legacy today!