Catering & Delivery Associate - TAO Restaurant Chicago

Catering & Delivery CoordinatorWorking collaboratively with the Catering & Delivery department, the Catering & Delivery Coordinator is responsible for taking and processing pickup and delivery orders, coordinating order preparation and packaging, and organizing delivery orders with third-party delivery drivers. Maintains delivery station cleanliness and stocks the station with all necessary supplies. Interacts with fellow team members, supervisors, guests, and delivery partners in a polite, courteous, and hospitable manner to ensure gracious hospitality.Essential functions of the position include, but are not limited to:Confirms online orders through various ordering platforms and applications.Answers phone calls for pickup and delivery orders and answers questions and makes suggestions regarding food and beverage items.Accurately enters all orders into the POS system and follows proper cash and payment card procedures.Assists with packing orders according to guest specifications.Coordinates delivery orders with third-party delivery drivers to ensure orders are picked up and sent out on time.Communicates with delivery drivers and the packing team to ensure orders are accurate, complete, and ready for pickup.Ensures all items for an order are present in delivery bags and catering boxes prior to driver pickup.Ensures all appropriate condiments, utensils, napkins, and other necessary items are included with each order.Assists with preparing trays, condiments, serving utensils, flatware, and other necessary items for catering orders.Tracks and organizes incoming and outgoing delivery orders to ensure orders are fulfilled within the time frames quoted to guests.Anticipates and accommodates the needs of guests.Maintains general cleanliness of assigned stations and the entire venue.Maintains and cleans the delivery station according to Department of Health standards.Stocks the delivery station with necessary supplies and monitors inventory of catering and delivery items.Assists with packing food and beverage orders for delivery, pickup, and catering in a timely manner.Follows supervisor's instructions and communicates with and supports co-workers while being a team player.Possesses in-depth knowledge of all food menus and garnishes for dishes.Complies with Department of Health standards.Reports all breakage, damage of equipment, or furniture immediately to management.Attends and participates in daily pre-service meetings.Attends and participates in training sessions and departmental meetings.Learns by listening, observing other team members, and sharing knowledge while leading by example.Portrays a positive and professional attitude.Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.Works as part of a team and provides help and support to all fellow team members.Training requirements:Tao Group Hospitality Catering & Delivery trainingEducation/working knowledge:Previous experience in a restaurant, catering, delivery coordination, order fulfillment, or guest service role preferred.Previous experience in a high-volume restaurant, nightclub, lounge, or hospitality environment preferred.Skills / physical demands / work environment / schedule:Ability to write, read, and verbally communicateMust have good positive energy throughout the dayMust be able to print legibly for Team Members, management, and guests to readMust be able to stand for extended periods of timeMust be able to move quicklyMust be able to push and lift up to 75 lbs. with or without assistanceWork in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volumeMay work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be requiredExposure to cleaning materialsOffice, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environmentMaintain a professional, neat, and well-groomed appearance adhering to Company standardsMust be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous mannerAbility to maintain confidentialityAbility to handle a fast-paced, busy, and somewhat stressful environment