Sr. Desktop Technician

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Sr. Desktop Technician

101 Truman Medical Center

Job Location

University Health 4 (UH4)

Kansas City, Missouri

Department

IS Technical Support

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

Keep technology running so caregivers can focus on what matters most—providing exceptional patient care.

At University Health, technology plays a critical role in supporting our mission to deliver high-quality healthcare. As a Senior Desktop Technician , you'll be the trusted technical expert who keeps our workforce connected, productive, and supported. From troubleshooting complex desktop issues to deploying new technology and supporting audio-visual solutions across the organization, you'll make a direct impact on the employee experience and the care we provide to our patients.

If you're a customer-focused IT professional who enjoys solving technical challenges, working with diverse technologies, and helping others succeed, this is the opportunity for you.

Why You'll Love This Role

In this role, you'll have the opportunity to:

✔ Be the go-to technical resource for employees across the organization.

✔ Solve a wide variety of hardware, software, and technology challenges.

✔ Support enterprise technology deployments and system improvements.

✔ Work with modern desktop technologies, collaboration platforms, and audio-visual solutions.

✔ Collaborate with talented IT professionals in a mission-driven healthcare environment.

✔ Make a meaningful impact by ensuring clinicians and staff have the technology they need to deliver exceptional care.

What You'll Do

As a Senior Desktop Technician, you will:

Provide advanced desktop support to employees both remotely and onsite.

Diagnose and resolve hardware, software, printer, peripheral, and operating system issues.

Install, configure, maintain, and troubleshoot desktop computers, laptops, mobile devices, and related technology.

Support Microsoft applications, business software, and other enterprise technologies.

Configure and troubleshoot multimedia and audio-visual equipment, including Zoom, Microsoft Teams, conference room technology, and presentation systems.

Document incidents, service requests, problems, and changes while ensuring timely resolution and follow-up.

Perform basic network troubleshooting, including connectivity and TCP/IP-related issues.

Serve as a liaison between end users, vendors, and IT teams to resolve technical issues efficiently.

Assist with organization-wide technology deployments, upgrades, and implementation of third-party solutions.

Educate and train users on software applications and technology best practices.

Participate in technology projects while managing priorities and meeting project timelines.

Promote continuous improvement, exceptional customer service, and adherence to organizational and regulatory standards.

What We're Looking For

The ideal candidate is someone who:

Enjoys solving complex technical problems and finding practical solutions.

Delivers exceptional customer service with patience and professionalism.

Thrives in a fast-paced environment where every day brings new challenges.

Can balance multiple priorities while maintaining strong attention to detail.

Communicates technical information clearly to users with varying levels of technical experience.

Works independently while collaborating effectively with teammates and business partners.

Minimum Qualifications

✔ Associate degree in Computer Science, Management Information Systems, Industrial Technology, Business Management, or an equivalent combination of education and related experience.

✔ Three (3) years of experience providing computer hardware and software support.

✔ Strong knowledge of desktop hardware, software applications, and peripheral devices.

✔ Working knowledge of network protocols, including TCP/IP, and common operating systems.

✔ Demonstrated ability to troubleshoot technical issues, adapt to changing technologies, manage multiple priorities, and work independently as well as collaboratively.

✔ Excellent verbal, written, and customer service skills.

Preferred Qualifications

✔ Experience supporting technology in a healthcare environment.

✔ Technical certifications such as CompTIA A+, Microsoft, or similar industry-recognized credentials.

Working at University Health is about making a difference. It's providing the best care to every patient every day.

University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.