Room Attendant

Job Description

Job Description

JOB OVERVIEW

The Room Attendant is responsible for maintaining the cleanliness, appearance, and overall guest readiness of assigned guest rooms and public areas. This role requires efficiency, attention to detail, flexibility, and the ability to support multiple operational areas beyond standard housekeeping duties. Such a position plays a vital role in delivering a positive guest experience by ensuring rooms meet or exceed brand standards, cleanliness expectations, and safety requirements.

WHAT WE OFFER

• Pay rate: $18.50 per hour
• Medical, dental, vision insurance
• 401(k) with company matching
• Exclusive worldwide Marriott employee travel discount program
• ... and more

DUTIES AND RESPONSIBILITIES

• Clean and service occupied and checkout suites, including full turnover cleans
• Sanitize bathrooms, living areas, and fully equipped kitchens (appliances, cabinets, countertops, sinks, refrigerators, stovetops, microwaves, dishwashers, and kitchenware as applicable)
• Remove trash, food residue, grease buildup, and odors; discard expired items per policy
• Restock linens, towels, and amenities; ensure proper room staging
• Perform periodic deep cleaning of kitchens, appliances, furniture, and high-touch areas
• Conduct thorough self-inspections before marking rooms as ready
• Inspect rooms cleaned by other attendants as assigned to verify cleanliness, sanitation, presentation, and functionality
• Check operation of HVAC, plumbing, lighting, locks, electronics, and kitchen appliances
• Identify maintenance issues, safety hazards, or brand standard deficiencies and report promptly
• Approve rooms for occupancy when standards are met
• Maintain cleanliness of hallways, lobby, stairwells, laundry rooms, and other common areas
• Assist with laundry operations, linen control, and supply organization
• Support inventory monitoring and proper chemical usage
• Assist with deep-cleaning projects and preventative maintenance efforts
• Cross-train and support other operational areas as needed in a limited-service environment
• Respond professionally to guest requests while respecting long-term guest privacy
• Communicate room status updates accurately to the front desk
• Coordinate with maintenance and management regarding repairs or concerns
• Support team efficiency and provide feedback when performing inspection duties
• Perform other duties as assigned by Management

QUALIFICATIONS AND REQUIREMENTS

Education & Experience

• High school diploma or equivalent preferred
• Prior housekeeping experience preferred; extended-stay experience strongly preferred
• Experience working in a fast-paced, high-occupancy environment preferred

Required Skills/Abilities

• Exceptional attention to detail with a strong commitment to cleanliness, sanitation, and presentation standards
• Demonstrated ability to inspect guest suites thoroughly and uphold quality assurance expectations
• Ability to manage time effectively, prioritize tasks, and consistently meet productivity standards without compromising quality
• Strong observational skills with the ability to identify maintenance deficiencies, safety hazards, and operational concerns
• Professional verbal communication skills and the ability to collaborate effectively across departments
• Sound judgment, accountability, and the ability to work independently with minimal supervision

Schedule

Work schedules are based on the operational needs of the business. Availability to work days, evenings, weekends, and holidays is required for this position.

Physical, Mental and Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) is subject to overtime in accordance with Federal and State Regulations.

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.