Billing Analyst I

Who We Are Driven, knowledgeable and passionate about water, the Suburban Water Systems team, a division of Nexus Water Group, is in the business of delivering a product everyone uses and depends on. We serve a population of about 300,000 through a water distribution system that covers all or portions of Glendora, Covina, West Covina, La Puente, Hacienda Heights, City of Industry, Whittier, La Mirada, La Habra, Buena Park and unincorporated portions of California's Los Angeles and Orange counties. It all starts with our people - proud members of their communities, dedicated to delivering safe, reliable, and cost-effective water utility services. Overview Suburban Water Systems is seeking a Billing Analyst I. The Billing Analyst I is responsible for ensuring accurate and timely utility billing for assigned districts. This role supports day-to-day billing operations by researching and resolving billing issues, processing adjustments, and coordinating with internal partners to maintain compliance with approved rates, tariffs, and ordinances. Work Location and Schedule This position will be primarily based at our office in La Mirada, California. This role will also require local travel to other locations within our service areas in Los Angeles County. Full-Time regular business hours Monday through Friday: 7:30am-5pm and every other Friday 8:00am - 4:30pm What We Offer Starting Pay Range: $25 - $30/hour 401k Company Match: 100% of the first 4% of your eligible compensation contributed to the Plan Paid Time Off: Starting at 3 weeks annually Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more Training, Professional Certifications, and Education Allowance 9/80 Work Schedule with every other Friday off What You’ll Do ESSENTIAL FUNCTIONS Ensure accurate and timely utility billing for assigned districts, including cycle and off-cycle billing activities. Review, research, and resolve billing exceptions, estimated accounts, and discrepancies in compliance with approved rates, tariffs, and ordinances. Process billing adjustments, cancel/rebills, corrections, and miscellaneous charges as required. Coordinate with IT, field operations, and customer care teams to resolve billing issues and improve processes. Initiate and track billing-related service orders and field activities. Participate in special projects and continuous process improvement initiatives. Other duties as assigned Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. What You’ll Bring Knowledge, Skills, and Abilities: Working knowledge of utility billing processes, bookkeeping, or general accounting principles Proficiency with spreadsheets and standard office software (e.g., Microsoft Excel, Word) Ability to research and resolve billing discrepancies with attention to detail and accuracy Ability to interpret rates, tariffs, ordinances, and billing documentation Strong organizational skills and ability to manage multiple tasks and deadlines Effective written and verbal communication skills for cross-functional coordination Ability to learn and use enterprise systems such as SAP or other ERP/CIS platforms Education and Certifications: High school diploma or equivalent required Work Experience: 1+ years of related experience in billing, accounting, bookkeeping, or utility operations Work Environment Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. More About Us We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We are an E-Verify participating employer. #J-18808-Ljbffr