Field Service Engineer

Job Description

Job Description

Job Title: Field Service Engineer Job Description

The Field Service Engineer provides hands-on mechanical troubleshooting, maintenance, and repair support for industrial equipment at customer sites. This role requires extensive travel, strong customer service skills, and the ability to independently diagnose and resolve equipment issues while representing the company professionally in the field.

Responsibilities

• Travel to customer sites on a weekly basis to perform mechanical troubleshooting, maintenance, and repair on industrial equipment.
• Independently diagnose mechanical issues, identify root causes, and implement effective solutions in a timely manner.
• Perform machine repairs, adjustments, and component replacements to restore equipment to proper operating condition.
• Provide customer-facing field service, including clear communication about work performed, findings, and recommended next steps.
• Document service activities, including issues identified, parts used, and work completed, in a clear and organized manner.
• Collaborate with customers on-site to understand equipment concerns, answer technical questions, and provide basic user guidance.
• Adhere to safety procedures and best practices while working on manufacturing shop floors and around industrial machinery.
• Coordinate travel schedules to ensure timely arrival at customer locations and consistent return home at the end of the workweek.
• Maintain professional conduct and appearance while serving as the primary on-site representative of the service organization.
• Support occasional international service visits, such as to Canada and potential training trips, as needed.

Essential Skills

• Proven experience in mechanical troubleshooting of industrial or similar equipment.
• Hands-on machine repair experience, including diagnosing faults and performing corrective actions.
• Field service experience in a customer-facing capacity, with strong communication and interpersonal skills.
• Ability to work independently in remote customer locations with minimal supervision.
• Strong customer support mindset, with the ability to manage expectations and provide clear updates.
• Willingness and ability to travel extensively, including weekly flights and continuous time on the road during the workweek.

Additional Skills & Qualifications

• Experience with electrical and PLC troubleshooting is a strong plus.
• Background working with industrial washers or similar industrial equipment is highly desirable.
• Comfort working in manufacturing environments and around industrial machinery.
• Strong organizational skills to manage travel, documentation, and service tasks efficiently.

Work Environment

This is a highly independent, customer-facing field service position with 100% travel during the workweek. You will typically fly out on Monday and return home on Friday, with approximately 99% of travel within the United States, occasional trips to Canada, and potential future training in Germany. Work takes place primarily on manufacturing shop floors and around industrial equipment. The role offers direct placement with regular home time on weekends. Travel-related expenses such as hotels, meals, and car rentals may be booked on personal credit cards to earn points, with expenses reimbursed at the end of the month, while flights are booked and paid for directly by the company. Per diem covers breakfast, lunch, and dinner while traveling. The environment suits someone who enjoys autonomy, frequent travel, and hands-on technical work at customer sites.

Job Type & Location

This is a Permanent position based out of Southfield, MI.

Pay and Benefits

The pay range for this position is $72800.00 - $83200.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Southfield,MI.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.