Quality Control Officer - Operations Shared Services - Bowie, MD

Quality Control Officer – Operations Shared Services Location: Bowie, Maryland, United States (Remote within the Bank’s footprint) Position #61-9284, Full‑time, 40 hours per week. Summary Quality Control in operations ensures a safe, well‑controlled environment by independently reviewing controls, verifying transaction accuracy, and reducing risks such as fraud and regulatory violations. The Quality Control Officer oversees internal control testing, identifies deficiencies, and partners with business lines to drive remediation and process improvements. They analyze data for anomalies, maintain documentation, and collaborate with leaders to enhance automation, scalability, and efficiency in a fast‑paced, highly regulated setting. Qualifications Bachelor’s degree preferred, or equivalent combination of education and/or experience required. Minimum of three years experience in banking, preferably in operations. Leadership skills required. Responsibilities Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws: interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Assist with training and guidance to team members with respect to understanding, processing and managing the workload. Assist in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency. Collaborate with key leaders and stakeholders and guide change for scalability and automation. Foster relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams. Attend meetings and partnership engagements with other business lines of the bank. Assist in maintaining policies, SOX control documentation, risk assessments and other controls around all assigned areas. Assist with resolving complex issues within the areas of responsibility. Assist with process‑flow documentation for assigned systems and areas of responsibility and pursue areas of improvement. Assist in maintaining the repository of procedures, processes, job aids and other critical information for functional areas. Assist in driving the effective use of technology within functional areas. Assist in managing customer‑service‑level expectations and key vendor processing timelines. Collaborate with business areas on new initiatives, processes or products and assist with implementation within functional areas. Assist in testing and validating operational controls to ensure they are properly designed and functioning. Collaborate with process owners to understand control processes and identify areas for improvement. Document control‑testing results and maintain accurate records. Support the identification and escalation of control deficiencies. Participate in control monitoring activities and track remediation efforts by the operations team. Assist in preparing reports summarizing control effectiveness for management review. Complete audits to review for anomalies in data. Support audit and regulatory examination activities by providing necessary documentation and explanations. Work with the Data Governance Team to find issues in the system’s data and collaborate with the business line to correct. Complete entire process reviews looking for points of failure and recommend improvements. Act as the data steward for assigned areas and systems. Use technology and tools to enhance control testing and documentation efficiency. Recommend process improvements and automation opportunities to strengthen the control environment. Other Requirements Banking is a highly regulated industry; you will be expected to acquire and maintain proficiency in the Bank’s policies and procedures, and adhere to all laws, rules and regulations applicable to your conduct. Complete all assigned compliance training in a timely manner. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions‑oriented manner. Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors. Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints. Strong organizational and prioritization skills. Ability to multitask and work under pressure. Must be able to manage multiple projects simultaneously and work independently. Team player with a positive outlook. Demonstrated leadership ability and skills. Excellent analytical and decision‑making skills. #J-18808-Ljbffr WesBanco Bank Inc.