Enterprise Solution Consultant (AI Agents SME)

Job Description

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is looking for a Solution Consultant to drive solution discovery and design of Five9's AI Agents Solutions. This includes collaborating on sales proposals, providing pre-sales support to both direct and indirect sellers, solution demonstration, and making best practice recommendations which enable our customers to get optimal results from their contact center.

Your relevant experience is a critical factor considered, but it is not, by itself, a deciding factor for applying candidates. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while consulting our prospects and customers.

Key Responsibilities:

• Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base
• Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization's existing infrastructure
• Translate customer business needs/outcomes to technical solutions
• Provide subject matter expertise to Five9 Sales Directors and Solution Consultants
• Educate, enable, and empower Five9 direct and indirect sellers
• Deliver customized solution demonstrations & presentations
• Remain up to date on the latest technologies with respect to all things Contact Center and CX AI
• Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI)
• Effectively communicate opportunity engagement plans, progress, and status to both internal and customer organizations
• Continually seek out opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
• Develop materials in-line with specific sales and/or services opportunity requirements
• Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition
• Identify and initiate opportunities for continual team process improvement while working with cross team internal stakeholders
• Work with Marketing and Product Managers to define new products & initiatives and provide insight from the field back to these groups
• Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office

Key Qualifications:

• Years of experience – 5+ Years
• Business acumen, with an engineering mindset
• Contact Center/Customer Experience industry experience a plus
• Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
• Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
• Technical knowledge of, and experience with, Voice and Digital AI products like AI Agents, Chatbots, and Interactive Voice Assistants (IVA)
• Enterprise architecture design
• Education - Bachelor's or Equivalent Experience Preferred
• Extensive on-site and web-based Executive level presentation experience and associated skills
• Proven record of successful solution selling
• High degree of self-motivation

Key Qualifications:

• CX Industry Application of:
  • Agentic AI Architecture and Industry Trends
  • Generative AI
  • Prompt Engineering
  • Machine Learning
  • LLMs
  • CCaaS
  • UCaaS
  • Automated Quality Management
  • Contact Center Operations
  • Contact Center Reporting
  • Knowledge Management
  • Workflow Automation

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$93,900—$218,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: -pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.