Senior Application Support Engineer

Senior Application Support Engineer

Our client is seeking a seasoned Senior Application Support Engineer to provide production support for its Blue Yonder Warehouse Management System environment. This person will manage application incidents, troubleshoot complex production issues, perform root-cause analysis, and support assigned technical projects and system upgrades.

The ideal candidate will have strong hands-on experience supporting Blue Yonder WMS, formerly JDA, along with solid SQL troubleshooting skills. This is a senior-level position requiring someone who can independently diagnose issues, analyze trace logs, work across technical and operational teams, and communicate effectively during time-sensitive warehouse incidents.

The broader role includes supporting, administering, maintaining, installing, and upgrading WMS and related applications. It may also involve developing technical solutions and support tools, documenting application processes, participating in disaster-recovery exercises, and mentoring less-experienced team members.

Key responsibilities include picking up, investigating, and resolving production incident tickets related to Blue Yonder WMS. Troubleshooting application, database, integration, and system issues affecting warehouse operations. Analyzing Blue Yonder trace logs and other technical logs to identify failures and determine appropriate resolutions. Using SQL to investigate data issues, validate application behavior, and support production troubleshooting. Performing detailed root-cause analysis for recurring incidents and formal problem tickets. Developing corrective actions that reduce repeat incidents and improve application stability. Supporting Blue Yonder upgrades and migrations across supported releases. Assisting with application testing, regression testing, deployment, cutover, and post-production stabilization. Configuring and installing WMS software and related applications in accordance with change-management policies. Participating in assigned technical projects involving application enhancements, upgrades, performance, monitoring, and support processes. Developing documentation, runbooks, release notes, support procedures, and user materials. Working cross-functionally with warehouse operations, BUIT, ITS, vendors, developers, infrastructure teams, and other application-support groups. Communicating incident status, technical findings, risks, and resolution plans to both technical and business stakeholders. Helping develop proactive monitoring, diagnostic tools, and process improvements. Supporting production issues outside normal business hours when necessary. Participating in an on-call rotation approximately once every six weeks. Assisting with disaster-recovery planning and exercises. Providing guidance and technical support to junior team members when needed.