Senior Salesforce Business Systems Analyst - Product Owner

Gravity Infosolutions

Position: Senior Salesforce Business Systems Analyst – Product Owner

Location: Fort Lauderdale, FL 33309, USA (Remote, Full-Time)

Job Description:

Responsible for the Salesforce platform’s overall health, roadmap, and continuous improvement across Sales Cloud, Service Cloud, Communications Cloud/Vlocity, and CPQ, supporting telecom sales, service delivery, and customer care operations.

Key Responsibilities:

Own Salesforce roadmap, backlog, releases, user stories, and acceptance criteria.
Gather business requirements, define project scope, and translate ideas into actionable solutions.
Facilitate stakeholder workshops and improve customer journeys and business processes.
Drive Salesforce integrations with billing, dispatch, field service, and other enterprise systems.
Oversee UAT/SIT, documentation, platform governance, automation, and AI-enabled improvements.
Monitor project progress, customer experience metrics, and platform adoption.

Qualifications:

Bachelor’s degree in Business, Design, IT, or a related field.
5+ years of experience as a Product Owner, Senior Business Analyst, Platform Owner, Architect, or Consultant.
Hands-on Salesforce experience with Sales Cloud, Service Cloud, Communications Cloud/Vlocity, and CPQ.
Experience with reporting, CX metrics (CSAT, NPS, FCR), ROI analysis, process improvement, and customer journey mapping.
Knowledge of telecommunications products and services.
Proficiency in Microsoft Office and strong cross-functional collaboration skills.

Strong Salesforce and telecom experience, excellent facilitation and decision-making skills, attention to detail, a big-picture mindset, and the ability to move quickly and embrace new ideas.

Apply

Vacancy posted 6 hours ago

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