IT Help Desk Technician

Job Description

Job Description

JOB TITLE: IT Helpdesk Technician

LOCATION: Tennessee

NIC Global is a single-source manufacturer providing turn-key mechanical and electromechanical assembly, expert sheet metal fabrication, and global sourcing of metal and plastic components. We provide products to great customers such as Philips, PACCAR (Kenworth & Peterbilt), Schweitzer Engineering Laboratories, Physio Controls, and Leviton to name a few. Our growing company employs over 600 people in Washington, Tennessee, Ohio, and Texas. 

Come work with us and experience our fun atmosphere that provides a great place to work and grow your career. Employees are celebrated through quarterly employee appreciation events, holiday parties, cook outs, company gifts, and various other employee events and recognition programs. We feel that great companies value their employees, and those employees are vital to the overall success of the entire organization. 

In addition to an outstanding company culture, NIC Global offers other great benefits including:

Eligible for insurance 1st of the month after 30 days, including:

• Choice of two health insurance plans 
• Employer paid employee dental Insurance
• Employer paid life insurance, AD&D, and long-term disability plans
• Vision Insurance
• Additional Life Insurance
• Accident insurance
• Critical illness insurance
• Federal health and dependent care savings accounts (FSA)

Eligible after 6 months:

• 401(k) plan, with employer match
• Tuition Reimbursement 

Other benefits include PTO accrual of 80 hours in the 1st year, increasing with length of service milestones and 80 hours of holiday pay per year. 

JOB TITLE: IT Technical Support Analyst 

LOCATION: Tennessee

 

ESSENTIAL FUNCTIONS/DUTIES

• Supports users locally and remotely across multi-site SDWAN and external networks.
• Triages and prioritizes Helpdesk tickets; driving to resolution and documenting. Escalates when appropriate.
• Manages and creates user and computer accounts in Active Directory and provision Exchange mailboxes.
• Client support of Microsoft Operating Systems: Windows 10 through Windows 11, Office 2013 through 365, and Citrix thin clients, manages Citrix sessions, CAD/CAM engineering software, and ERP endpoint connectivity.
• Configures and troubleshoots handheld data collection scan gun devices.
• Creates image and provision client systems from bare metal.
• Trains new and established users on IT policies, services, etc.
• Document and implement training materials and programs.
• Ensures documentation of standards and procedures.
• Maintains and updates asset and inventory management.
• Manages printers and spooler service, copiers, scanners, and faxes.
• Manage third party contractors for installation, repair, and maintenance of onsite systems
• Supports production machine tool attached equipment (Predator, Build to Monitor, Pick to Light, Digi-Serial device, CMM).
• Perform regular preventative maintenance on IT assets.
• Experience with PLC, microcontrollers, etc. a plus but not a requirement
• This job description reflects the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required, based upon business needs, at any time with or without notice. 

 

QUALIFICATIONS

• High school level education or equivalent specialized training which may be obtained in vocational courses or on the job.
• IT related Certifications desired, but not required. ( Microsoft, Network +, A+ )
• 2-3 years of user/system support

 

PHYSCIAL DEMANDS

Ability to lift 50lbs with or without accommodations.

 

Safety and Security

NIC Global Manufacturing Solutions. is a Drug Free company. Applicants under final consideration for employment and given a conditional offer of employment will be tested for illegal drug use. Employment offers will be withdrawn for applicants who test positive. 

Applicants who are offered employment with the Company will be subjected to a check of their background either by the Company or a third-party vendor. Based on the job classification, applicants and employees may be subject to a consumer report or investigative consumer report, criminal history screening, education and credential verification, employment history verification, and department of motor vehicle check. The Company will review the relevant background information to select and retain the most qualified employees with the goal of maintaining a safe and productive work environment. Prior to the background check, the applicant will be required to complete an authorization form.