Banking & ACH Implementation Analyst

Job Title: ACH Conversion Specialist / Banking & ACH Implementation Analyst Location: Richardson, TX (Work from home, one day at office in a week (may be)) Job Description We are seeking an experienced ACH Conversion Specialist to lead a structured initiative focused on transitioning enterprise customers from credit card to ACH payment methods. The ideal candidate will have a strong background in customer segmentation, payment operations, and change management. Note : Client is looking with experience in credit card to ACH conversion processes. Key Responsibilities 1. Customer Identification and Segmentation Work with Lumen’s provided list of enterprise customers currently using credit cards Segment customers by transaction volume and readiness for ACH adoption 2. Migration Strategy and Execution Develop a detailed phased migration call plan Execute seamless transition with minimal service disruption Address customer concerns and ensure smooth onboarding 3. Customer Communication and Support Clearly communicate ACH benefits and transition steps Provide onboarding and troubleshooting support Apply promotional credits in accordance with Lumen SOPs 4. Monitoring and Reporting Track adoption rates and post-transition cost savings Provide regular reports and updates on progress 5. Future Expansion Planning Assess the outcome of initial migration Recommend plans to expand ACH adoption to new segments based on performance data Required Skills (All Mandatory) Strong knowledge of ACH and payment systems Experience with enterprise customer segmentation Project management and phased migration planning Exceptional communication and problem-solving skills Proficiency in reporting and performance analysis Seniority Level Mid-Senior level Employment Type Full-time Job Function Finance, Accounting/Auditing, and Customer Service Industries Public Relations and Communications Services #J-18808-Ljbffr Compunnel Inc.