Service Technician

Job Description

Job Description

DEPARTMENT: Service

REPORTS TO: Service Manager

JOB SUMMARY:  This position performs basic repairs of small engine power equipment such as chainsaws, agricultural and outdoor power equipment under the direction of a Service Manager or senior technician.  This position learns new processes and techniques by participating in on-the-job training.  It is important for this position to have a fundamental knowledge of engines, hydraulics, power-trans, air-conditioning, and electrical systems as they apply to machines marketed by Goldman’s dealership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform basic service job tasks as assigned.
• Develop skills in removal, disassembly, and reconditioning of components.
• Perform routine maintenance checks servicing fuel, power train, electrical & hydraulic systems to ensure peak performance, safety, and longevity of the equipment.
• Participate in Service EDUCATE training programs required for the development of skills and knowledge of Deere products.
• Assist senior technicians as needed.
• Maintain the condition of service vehicles, trailers, tools and equipment.
• Maintain a clean work area and perform job tasks in a neat and orderly fashion.
• Follow all safety rules and procedures and participate in safety meetings and training.
• Prepare all reports and forms required in conjunction with work assignments.
• Account for all time and material used in performing assigned duties.
• Perform pre-delivery set-up and inspection on new equipment when required.

 
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Learn company philosophy regarding customer value.
• Work within departmental budgetary plan.
• Other duties and projects as may be assigned or re-assigned from time to time.

SUPERVISORY RESPONSIBILITIES:
Mentor to Service Set-up Technician

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
Education and/or Experience:

• High School Diploma or GED equivalent required
• Good Math skills
• Secondary education or training in heavy equipment mechanics that includes electronics and hydraulics is beneficial
• 1 year experience repairing agricultural equipment/outdoor power equipment, John Deere specifics, preferred
• 1 year experience performing simple welds, welding techniques
• 1 year experience in standard computer software, internet

 
Knowledge, Skills, and Abilities:

• Proven knowledge of methods, materials, tools, and techniques used in the repair of outdoor power equipment/agricultural equipment.
• Fundamental knowledge of engines, hydraulics, power-trans, air-conditioning, and electrical systems as they apply to machines marketed by the Dealership.
• Ability to work varying shifts, weekends, and holidays.
• Ability to use Service Advisor and basic computer functions
• Ability to deal with employees and public in a courteous, tactful, and patient manner.
• Ability to take initiative and organize responsibilities and job duties to obtain maximum effectiveness.
• Ability to “think outside the box” and use creative thought processes in problem solving.
• Ability to understand and carry out upper management requests.
• Good skills in operating vehicles and equipment used for diagnostic purposes.
• Good technical skills.
• Good listening skills.
• Good written communication skills.
• Good observation skills.
• Good interpersonal skills.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance
• Valid driver’s license required
• Forklift certification required
• Strong Customer orientation
• Display Positive Energy
• Team player
• Must meet and exceed all requirements of the Service Set-up Technician position

 
 
SERVICE EDUCATE JDU COURSE REQUIREMENTS:
Following is a listing of the Basic John Deere courses required to successfully gain fundamental knowledge and skills.  This is the beginning of the Technician’s “learning path” and requires a total of 62 Credit Hours .  Technicians must take a MINIMUM of 20 Credit Hours per calendar year.

• Basic Service Advisor
  • o Service Advisor Methods & Technicians (8 Classroom Credits)
  • o Service Advisor Overview (6 DLM Credits)
• Basic Hydraulic
  • o Hydraulic Methods & Techniques (8 Classroom Credits)
  • o Hydraulic Systems I (6 DLM Credits)
  • o Hydraulic Systems II ( 6 DLM Credits)
• Basic Electrical
  • o Electrical Methods & Techniques (16 Classroom Credits)
  • o Electrical Systems I (6 DLM Credits)
  • o Electrical Systems II (6 DLM Credits)

EQUIPMENT OPERATED:

• Hand and power tools
• Computer
• Welding equipment
• Wide range of agricultural, industrial (motorized), and Consumer power equipment

PHYSICAL QUALIFICATIONS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, use hands to finger, handle or feel objects, tools, or controls, reach with hands or arms; occasionally required to climb and maintain balance, stoop, kneel, crouch or crawl.
• The employee must regularly lift and/or move up to 50 pounds with assistance if needed, frequently lift and/or move 20 pounds, and occasionally lift and/or move up to 75 or more pounds with assistance.
• Specific vision abilities required by this job include close and distance vision, the ability to distinguish and identify colors, depth perception, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate to loud.
• The working environment while performing the duties of this job will require the employee to frequently work near moving mechanical parts and occasionally be exposed to outdoor weather conditions, extreme cold (weather), extreme heat (weather), and vibrations.

SELECTION GUIDELINES: Formal application, rating of education and experience, oral interview and reference check.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.