Receptionist

ReceptionistISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $24.00 - $27.00 per hour.The work hours for this position are Mon-Fri, 8:00 am - 5:00 pm.Key PurposeServe visitors by greeting, welcoming, and directing them appropriately; notify company personnel of visitor arrival; maintains security and telecommunications system. The Reception and Guest Services person will be responsible for the delivery of Customer Service experience throughout the lobby at the customer's location.The guest experience begins as soon as they approach and enter the building. The atmosphere, the service and the welcome are all crucial in creating exceptional first impressions. This role will maintain a strong lobby presence and awareness and will leave all guests with a positive and lasting impression in visitor experiences and excellence.The Receptionist works in line with company values and create a seamless service towards all guests and colleagues visiting the facility, they will ensure that all visitors are assisted in a calm, confident, positive and proactive manner at all times.Success CriteriaDevelop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvementParticipate and embrace the development opportunities within groupKey Areas of Collaboration and InfluenceSupport the team, and report to the Key Area ManagerCommunicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as requiredIdeal Candidate ExperienceBachelor of Science or Bachelor of Arts degree preferred2+ years of operating within a Customer Service environment providing guest hosting and/or concierge/reception services to the highest standardExperience working within a Corporate Environment in a concierge, host, or reception roleIT literate including Microsoft Office application proficiencyMust be customer focused, organized, and professionalMust have ability to work in a team environmentMust be able to converse with peers and Executives in a genuine, professional and confident mannerMust possess excellent verbal communication skillsMust possess excellent interpersonal skillsMust be able to remain calm and effectively communicate with demanding customersKey AccountabilitiesWelcome visitors by greeting them in person or on the telephone; answering or referring inquiriesProvide an exceptional Customer Service experience to all colleagues and guests visiting the siteEnsure guests are greeted courteously and their needs are anticipated at all timesDirect visitors by maintaining employee and department directories; giving instructionsMaintain security by following procedures; monitoring logbook; issuing visitor badges; monthly headcounts/use of space confirmationsEnsure consistent communication with various departments to allow awareness of all clients and guests arriving and leaving the buildingMaintain telecommunication system by following manufacturer's instructions for house phone and console operation, answers incoming phone inquiriesEnsure that you are able to instantly recognize and greet key customer personnel, executives, and their guests at all times, proactively maintaining your personal knowledge of any changes throughout the executive and site management teamsMaintain safe and clean reception area by complying with procedures, rules, and regulationsUse operational knowledge of the Lobby and Reception to provide swift resolution to any challenges experienced by guests or colleagues, hosting guests to available check in desks where waiting times are expected to exceed the agreed SLA'sMaintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needsMaintain personal awareness of all site and team procedures, embracing and implementing new procedures swiftly when received from Senior ManagementEnsure the reception desk is constantly manned and kept immaculate and tidy at all timesContribute to team effort by accomplishing related results as neededPhysical Demands & Work EnvironmentSitting for an extensive amount of timeStanding for an extensive amount of timeAble to lift up to 25lbsMust be able to work under pressure and time deadlines during peak periodsFor California employees, suitable seating is available for this positionHSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and ISS Facility Management