Per Diem Associate Patient Care Coordinator

Pre-Registration Representative

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.

Often serving as the first point of contact for patients in preparation of upcoming appointments, this position requires excellent customer service and attention to detail. The Pre-Registration Representative is responsible for the accurate and efficient pre-registration of patients by updating patient demographic and insurance information, in advance of the date of service.

This position is per diem, Monday-Friday. Employees are required to work our normal business hours of 7:00am-5:30pm EST. Our office is located at 43 Whiting Hill Road Brewer, ME 04412.

We offer 3-6 weeks of paid training. The hours during training will be 8:00am to 4:30pm EST, Monday - Friday. Training will be conducted onsite (timing varies).

Primary Responsibilities:

• Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person
• Collects and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter
• Engages other departments to assist with patient questions or needs
• Facilitates conversations with patients to provide benefit information and collects copays or other patient liabilities due, prior to service
• Remains aware of department service level, abandonment rates and other measurable data and individual contributions to the overall metrics
• Meets/exceeds department defined productivity, and audit goals and upholds all department policies and procedures
• Escalates outstanding needs to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on time starts
• Verifies insurance coverage and benefits, updating the encounter appropriately
• May perform other duties upon request

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment
• Beginner level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work on a per diem basis between the hours of 7:00am - 5:30pm Monday - Friday
• Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
• Must be 18 years of age OR older

Preferred Qualifications:

• 1+ years of registration experience in a hospital or medical setting
• Understanding of medical terminology
• Working knowledge of insurance policies and procedures and patient care settings
• Previously worked for Northern Light Health

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.