Customer Service Representative

Job Description

Job Description

Join Our Dynamic Team as a Customer Service Representative in Kent, WA - Where Integrity, Collaboration, and Professional Growth Thrive! We're committed to creating a supportive work environment that promotes WORK-LIFE BALANCE.

Competitive Pay: $21-25 an hour, depending on experience.

Position Overview

The Customer Service Representative plays a vital role in supporting the outside sales team by delivering exceptional service to customers. This dynamic position involves handling customer inquiries, processing orders, managing complaints, and assisting with billing, credits, and quotes. The CSR consults with customers over the phone or in person, providing tailored product recommendations and solutions based on their unique needs. With a focus on building strong customer relationships and ensuring satisfaction, this role is perfect for a motivated, problem-solving individual who thrives in a fast-paced environment. Ideal candidates will have experience in distribution or the automotive paint industry, providing valuable industry knowledge to better serve our customers.

Team Environment

Join a team that values a family-oriented and supportive atmosphere where collaboration and teamwork are at the forefront. We prioritize maintaining a healthy work-life balance and are looking for a candidate who embodies humility, a hunger to learn, and a collaborative spirit.

Benefits

We offer an attractive benefits package that takes care of your health, financial, and personal well-being. You'll start enjoying benefits as soon as the first of the month following 30 days of employment!

• Benefits package: Medical, Dental, Vision, HSA & FSA
• 401(k) eligibility the first of the month following 90 days of employment with employer match & Profit Sharing after one full year of employment
• Accrue 2+ weeks of PTO in the first year of employment and paid holidays
• Employer paid life insurance, short-term and long-term disability
• Employee Discounts
• Educational Assistance Program

Primary Responsibilities

• Support outside sales by handling customer complaints, credits, billing, ordering, and UPC requests.
• Provide accurate product information, assist with availability inquiries, and refer customers to the appropriate sales representative.
• Organize daily tasks and routes for optimal efficiency in a high-volume, fast-paced environment.
• Resolve customer issues promptly, ensuring satisfaction and keeping detailed records of inquiries and actions taken.
• Maintain inventory accuracy by stocking, counting, and tracking stock items using bar code readers or computer systems.

Qualifications

Candidates should have 1-2 years of experience in a customer service support role, with a strong understanding of warehouse, supply chain, and distribution processes. A high school diploma or GED is required, with preference given to those with vocational training in Sales and Distribution or an Associate degree. The role requires excellent communication skills, with continuous speaking and hearing, as well as clear vision for daily computer tasks. Mental focus and attention to detail are essential for ensuring accuracy and effective problem-solving. The position involves both indoor and outdoor work in an industrial setting, with occasional travel (up to 5%).

Be Part of Something Bigger

At Industrial Finishes we're not just a workplace, we're a purpose-driven team built on innovation, excellence and Christian values. We believe in:

• Leading with integrity
• Growing through creativity
• Supporting each other with courage and care

We're committed to doing things right and walking through challenges together with heart and purpose.

Industrial Finishes & Systems, Inc. is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local law.

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