Behavioral Health Assistant I - East Wenatchee

Job Summary The primary job function for Behavioral Health Assistant I is to assist in program maintenance and provide support services to Behavioral Health Providers which may include Clinical Supervisor, Social Workers, Behavioral Medicine Consultants, Therapists, Psychiatric Nurse Practitioners, Postdocs, Interns, and Psychologists, depending upon site. Job Specific Competencies Greets and checks‑in patients and visitors and performs general customer care duties in a courteous and prompt manner: Prepares patients for appointment with provider to include assisting them with completion of appropriate forms. Explains informed consent to the patient and provides them a copy. Reviews appropriate screening tools used and assists patient with completion if necessary. Maintains highest level of confidentiality for all patient health information. If applicable, enters patient test answers into appropriate registry with careful attention to detail. Coordinates and schedules daily appointments: Schedules patient appointments for Providers and manages all incoming referrals by fax, phone, or in EHR. Makes changes to the schedule as patients cancel and walk‑in. Answers and places phone calls, taking and relaying messages to departmental staff and related departments. Works with Call Center agents and PSRs to coordinate and route patient requests appropriately. Coordinates integrated appointments with medical providers as necessary. Manages Provider clinical and personal outlook calendars and patient schedules in EHR. Provides direct clerical, coordination, and interpretation assistance to BH Providers: Registers new patients and collects/verifies insurance information as needed. Provides in‑vivo English/Spanish verbal interpretation for BH Providers. May provide written translation as needed and appropriate for non‑legal departmental forms. Coordinates referrals from and to community partners for continuity of patient care. Provides direct clerical assistance for Internship program as needed. Runs reports, sends letters, organizes/tracks patient information related to group services. Maintains Inventory: Inventories, orders, and stocks supplies as needed. Cleans and sanitizes office areas and toys at the end of each day or as needed. Maintains patient information on bulletin boards and brochures as needed. Other site‑specific tasks which may be required: Takes patient co‑pays either in cash or electronically, balances daily receipts, and manages cash‑bag. Assists PSRs with checking‑in patients for other appointment types (dental, medical) if necessary. Responsible for pre‑verification of insurance. Coordinates with HIS/HIM to facilitate timely processing of records requests. General Duties and Responsibilities Performs other duties and tasks as assigned by supervisor. Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job. Follows all safety policies and general housekeeping practices. Ensures the area and its equipment and supplies are neat, clean, safe and utilized appropriately at all times, and participates in emergency drills. Demonstrates sound work ethics, flexibility, and shows dedication to the position and the community. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co‑workers. Keeps customer service and the mission of the organization in mind when interacting with all clients, co‑workers, and others. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others. Conforms to CVCH policies and Joint Commission and HIPAA regulations. Job Specifications Education: High School Diploma or equivalent. AA degree or some college experience preferred. Certification/Licensure: State Certified Interpreter preferred. Must be eligible for Medical Assistant‑Registered Licensure if working at any Behavioral Health site in which Psychiatric ARNP requires support. Basic Life Support (BLS) or CPR required or must be able to obtain within first 90 days of employment. Experience: Two years office experience in a clerical setting preferred. Working in a healthcare or behavioral health center preferred. Essential Technical/Motor Skills: Fluent written and verbal communication in English/Spanish; knowledge of computer applications and equipment related to work; proficient keyboarding skills; strong experience with Microsoft Office; effective verbal and written communication; ability to analyze and solve problems; strong customer service skills; ability to represent the organization professionally; ability to gather data, compile information, and prepare reports. Interpersonal Skills: Ability to initiate and perform tasks with minimal supervision; organize and prioritize; caring and sensitive attitude; excellent interpersonal and communication skills; strong time‑management; ability to work independently and establish priorities; skill in developing and maintaining productive work teams; personal integrity. Essential Physical Requirements: Light physical effort; repetitive motions of wrists, hands, and/or fingers; standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling; frequent sitting; lifting and/or moving items up to 50 pounds with assistance as needed; ability to read forms and computer screens. Essential Mental Abilities: Continual attention to detail; work in fast‑paced environment; analyze documents, regulations, and policies; evaluate documents and prepare complete and succinct reports; problem solving and analytical skills; familiarity with public managed care. Essential Sensory Requirements: Ability to read computer keyboard, monitor, and documents; prepare and analyze documents; convey accurate and detailed instructions orally, by telephone, and in person. Exposure to Hazards: Inside environmental conditions with moderate noise; contact with consumers and other staff; potential exposure to medical conditions. Blood/Fluid Exposure Risk: Category I – Tasks routinely involve a potential for mucous membrane or skin contact exposure to blood, fluids or tissue. Personal protective equipment (PPE) when appropriate is required. Age Specific Competency: Knowledge and skills to effectively care for patients in pediatric (1–12 years), adolescent (12–18 years), adult (18–65 years), and geriatric (65+ years) age groups. Telecommuting: Position NOT eligible for Telecommuting. Benefits Medical, Dental, Paid Leave, and Holidays prorated based on FTE. Employee medical coverage $70 per month. Dental coverage 100% for employee, 50% for dependents. Paid Leave accrues 120 hours in Year 1 and 136 hours in Year 2 (max 208 hours). Holiday and diversity days as per standard policy. 403(b) retirement plan with employer match up to 3% of employee contribution. Employee Assistance Program – free short‑term counseling. Long‑term Disability insurance through Mutual of Omaha. Health Reimbursement Arrangement up to $750 per family per year. Flex Plan: Medical up to $3,400 per year. Flex Plan: Dependent Care up to $7,500 per year. Wellness stipend up to $150 per year for workout program services. Cell phone discounts available through AT&T & Verizon. Tuition reimbursement up to $8,000 for Master’s degree programs. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr