Driver Manager

Driver Manager (DM) Hermann Transportation is seeking a highly organized, proactive, and experienced Driver Manager (DM) to support our asset-based trucking operation in New Jersey. This position plays a critical role in driver engagement, operational execution, on-time performance, and customer service delivery. The ideal candidate understands the operational realities of trucking, driver hours-of-service (HOS), appointment-based freight, and the importance of maintaining strong driver relationships in a high-energy, fast-paced environment. This role requires strong system proficiency, including experience with McLeod software, and the ability to adapt as we transition our telematics platform from OmniTracs to Samsara. Key Responsibilities Manage a fleet of assigned drivers to ensure safe, compliant, and efficient operations Oversee dispatch execution, driver scheduling, and load assignment in coordination with planners Monitor driver HOS, availability, and performance using McLeod and telematics systems Proactively address service issues, delays, and breakdowns to protect customer commitments Maintain daily communication with drivers regarding load details, appointment times, and expectations Support driver retention and engagement through consistent follow-up and relationship-building Ensure accurate and timely load updates within McLeod Review and manage driver logs and compliance requirements Coordinate closely with CSRs, Planners, and Maintenance to ensure seamless freight movement Assist drivers with onboarding and integration into company systems Systems & Technology Requirements Proficiency in McLeod software is required Experience with telematics systems, specifically: Familiarity with OmniTracs Ability to adapt and support transition to Samsara platform Comfortable managing load tracking, driver communication, and reporting through digital platforms Strong working knowledge of Microsoft Outlook and Excel Required Qualifications 3+ years of experience in trucking operations or driver management Strong understanding of dispatch processes and HOS regulations Knowledge of appointment-based freight and time-sensitive deliveries Experience managing multiple drivers simultaneously in a fast-paced environment Strong communication and conflict resolution skills Self-motivated and able to prioritize without constant supervision Ability to perform effectively in a high-pressure operations setting Preferred Qualifications Experience in an asset-based carrier environment Background in driver retention and engagement strategies Working knowledge of DOT compliance requirements Experience implementing or transitioning telematics systems Work Environment Strong multitasking ability Professional composure under stress Clear, direct communication Daily collaboration with cross-functional teams A hands-on, solutions-oriented mindset This position is ideal for someone who thrives in operations, enjoys supporting drivers, and understands that every decision impacts service performance.