Communication Systems Technician I

Job Description

Job Description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician in the Charlotte, NC   area to support our fast-growing MSS division. 

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.  

WHAT YOU WILL BE DOING: 

• Installing, programming, and maintaining complex communication equipment to get customers up and running. 
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, utilities, manufacturing, and other mission-critical customers.
• Designing and upgrading customer systems to the latest technologies and solutions.  
• Assisting and collaborating well with the team, the Service Manager, and the customer. 
• Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment. 
• Completing assigned tickets properly and on time. 
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates. 
• Serving in an on-call rotation and providing 24/7 technical support.

WHAT YOU WILL BRING TO THE TEAM: 

• At least two (2) years of experience in diagnosing, repairing, programming, and installing mobile communications equipment. 
• Team-focused with a passion to meet customer needs. 
• Strong communications skills for end users and third parties.
• Resourceful technicians sometimes need assistance/guidance from others. 
• Understanding of / willingness to learn two-way radio theory. 
• Experience operating testing equipment like spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters. 
• Proficiency with Microsoft Office.
• A valid driver’s license. 
• Ability to pass a 7-year background check, motor vehicle check, and drug screen.
• A two-year degree in Electronics, IT, or an applicable subject, preferred.  
• P25 and/or MotoTRBO experience, preferred. 
• CET certification, preferred.  

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: 

The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.  

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed. 

On-call for critical systems maintenance may be required. First shift hours Monday–Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules. 

TRAVEL REQUIREMENTS: 

Travel as necessary to support company and customer needs.  

DIRECT REPORTS: 

No direct reports 

WHO WE ARE 

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.  

WHAT WE BELIEVE 

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service is not just a motto for MCA, it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.   

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.