Senior Customer Account Specialist

Senior Customer Account Specialist Job Profile

About the Company :

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. Established in 1996, the company supports some of the world’s largest multinational manufacturers across the microelectronics, semiconductor, pharmaceutical, life science, and medical device industries.

Job Summary :

We are looking for a Senior Customer Account Specialist to work at our facility in Chandler, Arizona. The successful candidate will play a critical role in maintaining service levels and providing support to important multinational customers.

Key Responsibilities:

• Develop good business relationships with new and existing customers.
• Handle customer enquiries by both email and phone.
• Process incoming customer requests and purchase orders to ensure they are correctly raised on our own internal systems with all required information.
• Support the delivery of excellent customer service at every opportunity.
• Liaise effectively with internal and external team members to complete tasks, solve problems, quickly turnaround customer orders, and distribute information.
• Perform various actions such as order entry, order management, stock reporting, data input, on a variety of computerized inventory management systems.
• Compile, analyze, and manage the communication of various reports to customers.
• Manage lead times and communicate effectively with customers and internal stakeholders.
• Coordinate with warehouse team on regular, urgent, and special orders that may require kitting, assembly, or other additional works.
• Recognize, document, and escalate issues or trends that could impact customer service levels, stock accuracy, process efficiency, following appropriate communication and escalation channels where required.
• Develop an understanding of our product offering, the applications for parts held within the warehouse, and the intricacies of the customers operating environment.
• Support external client facing colleagues with tasks and information to ensure high level of customer service is delivered.

Required Qualifications:

• Experience working in a similar role and/or industry.
• Passion for delivering first class customer service to customers.
• Ability to identify customer needs and ensure customer satisfaction with every enquiry.
• Good time management skills.
• Strong communication, organizational and administration skills.
• Ability to prioritize, multitask, and operate in a busy working environment.
• Flexible and Pro-active attitude.
• Ability to identify problems before they arise and the initiative to come up with solutions.
• Proficient working with Microsoft Office programs (Outlook, Word, PowerPoint, Excel).
• Experience using computerized inventory management software e.g. ERP, WMS, etc.
• Prior use of SAP highly beneficial.
• Prior experience working with spare parts / machine parts / automotive parts / technical products, a distinct advantage.