Quality Assurance Inspector

Essential Duties and Responsibilities Inspect guest rooms and public areas daily to ensure standards of cleanliness, maintenance needs, and report on maintenance service requests. Communicate with Floor Managers on the performance of Guest Room Attendants’ productivity, cleanliness standards, and offer support for improvement. Identify deficiencies in a room’s cleanliness, arrangement, and supplies, and correct these deficiencies in all guest rooms for an assigned section. Fill in with cleaning rooms as needed. Always provide the highest quality of service to the guest through room cleanliness and attention to guests’ needs. Promptly and effectively handle guest complaints and requests. Abide by and support all policies and procedures for housekeeping and special cleaning projects. Maintain cleanliness and organization of linen rooms, laundry area, storage rooms, Team Member break room, and Guest Room Attendant’s carts. Ensure ready status of all rooms daily; maintain key control. Perform daily general cleaning duties and changing of blankets, mattress pads, pillow encasements, sheets, and pillowcases, as well as inspect mattresses and pillows for stains, damage, or odors; report any deficiencies promptly. Log rooms cleaned or inspected on daily housekeeping report. Adhere to the Company’s and department’s appearance standards. Always practice safety standards in accordance with safety & emergency procedures. Adhere to all work rules, procedures, and policies established by the Company including, but not limited to, those contained in the Team Member handbook. Any other duties assigned within the scope of this job description. Knowledge/Skills/Abilities 1-year previous housekeeping or hospitality experience required. Strong attention to detail and a commitment to maintaining high cleanliness standards. Ability to work independently and manage time effectively in a fast-paced environment. Ability to meet and/or exceed the expectations and requirements of internal and external guests. Consistently exhibit courteous, respectful, truthful, and appropriate communications, and present information in a concise and understandable format. Contributes to a positive work environment, fosters collaboration & teamwork to achieve common objectives and provides a tangible contribution. Ability to meet requirements of regular attendance to effectively complete job responsibilities in a timely manner. Ability to effectively communicate both oral and written English required; bi-lingual is preferred. Possess a thorough knowledge of all cleaning procedures, equipment and supplies. Demonstrate a working knowledge of OSHA requirements Ability to review & present statistics regarding cleaning performance. You must be comfortable working with cleaning chemicals and equipment while following all safety protocols. Must be flexible to work weekends, holidays, and varying shifts as business demands. Physical Demands While performing the duties of this job, the Team Member: Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, hotel/casino environment and effectively deal with guests, management, team members and others. It is regularly required to sit; stand (95% of the time); walk and move through all areas of the hotel; speak and hear; use hands, handle, or feel. Repetitive motions, including reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, twist, lift, and push/pull. Must occasionally lift and/or move up to 30 pounds frequently and up to 50 lbs. occasionally, Also, push/pull a loaded cart up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work Environment Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around electrical devices. The noise level in the work environment is usually moderate but may be quiet or loud at times. Team Member may be exposed to extreme heat, extreme cold, wet and/or humid conditions, confined areas, vibrations, solvents/oils, fumes/odor, dirt/dust, moving objects, high places, slippery surfaces and/or secondhand smoke. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr