Will Call Specialist (Shift 9:30am - 6:00pm)

Fulfillment Center, Litchfield Park, Arizona Will Call Specialist (Internally known as Parts Pick‑Up Partner) As a Will Call Specialist you will directly interact with customers, providing outstanding customer service and accurately picking parts. You will use our warehouse management software and you must be flexible in handling a variety of orders. While the primary objective is managing the Will Call counter, you may also assist other segments of the DC with small projects. Typical Day Assemble customer orders, pick parts, and confirm part numbers/quantities. Accurately record customer pickups and adjust orders when needed. Facilitate returns for defective and unwanted product. Provide outstanding customer service and collaborate with supplies and support departments as needed. Requirements You’re a stickler for details and can multitask without sacrificing accuracy. You can move around for long periods and consistently lift up to 40 lbs unassisted. Previous warehouse experience with SAP and Will Call is a plus, but not required. Bonus points if you have six months or more of customer service experience. You are forklift certified or willing to be certified. You have excellent communication skills and are proficient in English (verbal and written). You’re looking to work Monday through Friday 9:30 am – 6:00 pm and are able to work Saturdays when needed. About the Team At Parts Town we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize a positive workplace culture where collaboration, growth, and work‑life balance are celebrated. The salary range for this role is $42,744.83 – $52,721.25 annually ($20.55 – 25.34 hourly), based on qualifications, experience, and geographical location. Parts Town is a pay‑for‑performance company; some roles offer a profit‑sharing program and an annual bonus. Our benefits package includes health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time, paid holidays, paid parental leave, and professional development opportunities. Benefits Team member appreciation events and recognition programs. Volunteer opportunities. Casual dress code. On‑demand pay options: access your pay as you earn it, to cover unexpected or everyday expenses. All traditional benefits like health insurance, 401(k) & 401(k) match, employee assistance programs and time off – we’ve got you covered. Bi‑weekly travel stipend. Safety shoes reimbursement program. Holiday pay and opportunities for overtime. Referral bonus program. We offer forklift training programs. Free food! We offer free snacks and drinks to show appreciation for our team members. Parts Town welcomes diversity and, as an equal‑opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status. #J-18808-Ljbffr Parts Town