IT, Systems Engineer 3

Yale Storage And Virtualization Engineer

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Monitor storage and virtualization services for capacity, performance, and availability issues; troubleshoot and resolve incidents, including direct collaboration with vendor support teams. Support storage and virtualization hardware throughout its lifecycle, including architecture/design, initial deployment, configuration, security hardening, performance tuning, and ongoing maintenance/upgrades. Maintain strong working knowledge of storage and virtualization technologies across key vendor platforms, including NetApp, Synology, Globus, Cisco, Komprise, Rubrik, VMware, and Red Hat OpenShift. Partner with Platform Engineering to integrate storage provisioning into centralized Infrastructure as Code (IaC) pipelines, utilizing APIs and modern scripting to eliminate manual toil. Support and manage storage services hosted in cloud environments such as Wasabi, AWS, and Azure. Process service requests across all storage and virtualization platforms, including provisioning new file shares, application volumes, access management, and enforcing best practices. Plan and execute upgrades, lifecycle management, and migration activities for OpenShift Container/Virtualization platforms. Collaborate closely with the research community to design and automate data workflows that integrate seamlessly with the storage infrastructure. Demonstrate willingness to operate in an environment transitioning from manual administration to an Infrastructure-as-Code (IaC) operating model. Participate in on-call rotation.

Required Skills and Abilities

• Developed understanding of computer architecture, operating systems, and data structures.
• Developed understanding of software engineering best practices.
• Developed analytical, critical thinking, research, and problem-solving skills.
• Developed interpersonal, written, communication, presentation, and organizational skills.
• Ability to write precise, detailed technical specs and documentation.

Principal Responsibilities

• Develop or modify moderately complex software programming applications from specifications.
• Monitor, support, and troubleshoot IT infrastructure, ensuring adherence to standards and service level objectives.
• Analyze and prepare reports on performance metrics.
• Implement and support robust and secure IT solution.
• Draw on relationship and technical skills to act as technical liaison to internal and external stakeholders.
• Serve as a technical liaison; support & collaborate with internal and external stakeholders.
• Contribute to development & implementation of best practices.

Required Education and Experience

Bachelor's Degree and four years of experience or equivalent education and experience.

Skills and Abilities

• Developed understanding of computer architecture, operating systems, and data structures.
• Developed understanding of software engineering best practices.
• Developed analytical, critical thinking, research, and problem-solving skills.
• Developed interpersonal, written, communication, presentation, and organizational skills.
• Ability to write precise, detailed technical specs and documentation.