Emergency Services Specialist I - Contents

Job Description

Job Description

Company: McCabe Restoration
Internal Title: Emergency Services Specialist I - Contents
Location: Memphis, TN
Position Type: Full-Time

Job Description

About Us

Endurant Disaster Recovery is a rapidly growing leader in the disaster recovery and restoration industry. Through the strategic acquisition of respected restoration companies including Parker Young Restoration in Georgia and McCabe Restoration in Tennessee, Endurant has expanded its geographic reach, resources, and expertise to better serve communities and businesses throughout the Southeast and Mid-South.

By combining decades of experience in water, fire, storm, mold, contents, and reconstruction services, Endurant delivers comprehensive restoration solutions with the responsiveness of local teams and the strength of a national organization. Our commitment to excellence, innovation, and customer service has positioned us as a trusted partner in helping clients recover from unexpected property losses.

Position Summary

McCabe Restoration, an Endurant Disaster Recovery company, is seeking an Emergency Services Specialist I - Contents to support the recovery and restoration of residential and commercial properties impacted by fire, water, storm, and other property losses. This role is responsible for assessing, documenting, packing, cleaning, and restoring affected contents while ensuring items are handled with care and professionalism throughout the recovery process.

Working closely with property owners, insurance representatives, and restoration teams, the Emergency Services Specialist I helps minimize property loss and accelerate recovery efforts. The ideal candidate is detail-oriented, organized, and committed to delivering exceptional customer service during challenging situations, while maintaining safety, quality, and industry standards in every project.

Minimum Qualifications:

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Basic knowledge of contents restoration and emergency response procedures.
• Ability to work flexible hours including nights, weekends, and holidays as needed.
• Physical ability to lift and move heavy objects and work in challenging environments.

Preferred Qualifications:

• Certification in Contents Restoration or related emergency services (e.g., IICRC certification).
• Experience working in emergency services or restoration within the construction industry.
• Familiarity with insurance claim processes and documentation.
• Strong communication and customer service skills.
• Training in OSHA safety standards and hazardous materials handling.

Responsibilities:

• Respond promptly to emergency calls involving property contents affected by fire, water, mold, or other damages.
• Conduct detailed assessments and inventories of damaged contents to determine restoration or replacement needs.
• Coordinate and execute contents pack-out, cleaning, storage, and pack-back processes in accordance with industry best practices.
• Maintain accurate documentation and reports for insurance claims and client communications.
• Ensure compliance with safety regulations and company policies during all phases of emergency response and restoration.

Skills:

The required skills enable the specialist to effectively assess damage and execute restoration tasks with precision and care, ensuring client satisfaction and safety. Strong organizational skills are essential for managing inventories and coordinating logistics during emergency responses. Communication skills facilitate clear interactions with clients, insurance representatives, and team members, which is vital for smooth operations and accurate documentation. Preferred skills such as certification and industry experience enhance the specialist’s ability to apply advanced restoration techniques and comply with regulatory standards. Together, these skills ensure that the specialist can respond efficiently to emergencies, minimize property loss, and support the overall recovery process.