CREW MEMBER

divh2Crew Member/h2pCrew Members are responsible for delivering great guest experience. This entry level team member position at Cafua Management Company prepares products according to the Dunkin Brands operational and quality standards and serves them with enthusiasm in a clean, fast paced environment. Crew Members work as part of a team to ensure we are meeting our Guests needs, giving them a reason to come back again, again./ppResponsibilities include (but are not limited to) the following:/pullistrongTeam Environment:/strong Work well with others respectfully, and can interact in a positive efficient manner. Respond positively to coaching and feedback. Able to communicate with team members, as well as with supervisors within the organization. Able to learn and execute multiple tasks./lilistrongOperational Excellence:/strong Provide great guest service. Resolve guest issues on the spot, be polite and respectful. Follow Brand standards, recipes and systems. Follow safety, food safety and sanitation guidelines; comply with all applicable laws. Maintain clean and neat work environment. Weekends and holidays required./lilistrongProfitability:/strong Execute restaurant standards, Cafua Management Company standards and marketing initiatives. Handle POS transactions and payments with accuracy. Prepare and deliver all products according to Brand standards using job aids when necessary./li/ulpSkills/Qualifications:/pulliFluent in English/liliBasic computer skills/liliCapable of counting money and making change/liliAble to operate restaurant equipment (18 years or older)/liliMust be able to lift a minimum of 50 lbs./li/ulpGuest Focus:/pulliUnderstands and exceeds guest expectations, needs and requirements/liliDevelops and maintains guest relationships/liliDisplays a sense of urgency with guests/liliSeeks ways to improve guest satisfaction; asks questions, commits to follow-through/liliResolves guest concerns by following L.A.S.T Listen Apologize Solve Thank/li/ulpPassion for Results:/pulliSets and maintains high standards for self and others, acts as a role model/liliConsistently meets or exceeds goals/liliContributes to the overall team performance; understands how his/her role relates to others/li/ulpProblem Solving and Decision Making:/pulliIdentifies and resolves issues and problems/liliUses information at hand to make decisions and solve problems; includes others when necessary/li/ulpInterpersonal Relationships Influence:/pulliDevelops and maintains relationships with team/liliOperates with a high level of integrity; demonstrates honesty, treats others with respect, keeps commitments/li/ulpEmbracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Lets make their day... every guest, every day./ppWe use eVerify to confirm U.S. Employment eligibility./p/div