Senior Services Engagement Engineer

Senior Services Engagement Engineer

SAP America, Inc. seeks a Senior Services Engagement Engineer at our Newtown Square, PA location to support customers with long-term, post-sales Premium Engagement contracts and with responsibility for the overall delivery of contracted services.

Expectations and Tasks:

• Understand customer's business and support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery.
• Identify and assess potential issues and risks related to SAP solutions, associated business processes, and customer initiatives.
• Support and execute analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics.
• Support and execute the engagement planning of Premium Engagement services tailored to customer situations/requirements and solutions.
• Create a value proposition and secure customer alignment, including collaboration with the account team, expert engagement engineers solution or industry experts, partners, executive sponsors, and delivery support teams.
• Support engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting and presentations, resource staffing, contract management, and services delivery.
• Execute engineering services and allocate resources for end-to-end projects or focused phased activities.

Education and Occupational Experience:

• Bachelor's degree or foreign equivalent in Computer Science, Industrial Engineering or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Industrial Engineering or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies:

• Experience must include four (4) years involving each of the following: Technology Support Service and technical analysis; Fundamental SAP Basis and security principles; Root Cause Analysis within the ABAP and NetWeaver or Java stacks and SQL RCA; Change Management Framework for SAP Systems; Supporting SAP Deployment Projects in multinational organizations, including scope support plans, packages, and coordinating support activities from design through post go live support phases; Managing delivery of Support Services to Business and IT customers; and Positioning support methodology and services to new engagement areas for business development.
• Position requires up to 30% domestic travel to various and unanticipated SAP offices and customer sites to perform technical quality customer-facing tasks.

Compensation Range Transparency: The annual base salary range for this position is $125,923 - $155,125. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $125,923 - $182,500. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.