Platform Architect

Overview Join to apply for the Platform Architect role at Jack Henry . Our Enterprise Service Management team is opening a key position for a Senior Staff Platform Architect specializing in ServiceNow . This strategic role will lead the architectural design and integration of ServiceNow solutions to support evolving business needs. We are a remote-friendly company with offices in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Charlotte, NC; or Louisville, KY. This role may require onsite presence for interviews or onboarding as appropriate. Salary range: $119,9950 - $188,900, determined based on location and experience. The exact range may vary by location. All positions may require an onsite interview or in-person onboarding to verify identity. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all employment practices. We value inclusion, diversity, and teamwork. Requests for full corporate job descriptions may be requested through the interview process at any time. What you’ll be responsible for Meet with customers to identify requirements and lead design, configuration, testing, and deployment of ServiceNow solutions. Facilitate configuration and customization decisions of the ServiceNow platform. Serve as the technical advisor for the company’s ServiceNow practice, overseeing technical aspects of all implementations and addressing issues. Design and architect integrations with client IT Operations Management tools using ServiceNow workflows, scripting, and REST APIs. Promote ServiceNow adoption and best practices across internal and external teams. Guide architecture design and implementation of the ServiceNow ITOM suite. Lead as Senior ServiceNow Developer in implementing solution design using best practices. Manage and maintain the CMDB in ServiceNow, including discovery and IT Asset Management; ensure effective cloud and SaaS ingestion and management; optimize Service Mapping for visibility and monitoring. Communicate complex ideas with stakeholders and build collaborative relationships across teams and customers. Lead operational support, enhancements, and bug fixes for the ServiceNow platform; maintain patching, versioning, and platform security. Provide technical support to the platform team and end users; create knowledge articles and implement enhancements. Prepare architecture and design presentations for various stakeholders. Stay current with ServiceNow capabilities, trends, and methodologies; understand business value from ITSM practices and present ROI. Lead integration discussions following data management, security, and platform best practices. Accountable for KPIs and metrics related to team service levels, project deliverables, and platform performance. Perform other duties as assigned. What you’ll need to have 13 years of experience in information technology infrastructure development. At least 7 years of combined experience with ServiceNow (ITSM, ITOM, ITAM, CSM, Integrations, & Discovery). ServiceNow Certification as a System Administrator, Implementer, or Developer. Extensive knowledge with: Public cloud platforms (Azure, AWS, GCP) Virtualization technologies (VMware) Infrastructure components (server, network, storage) Strong understanding of ServiceNow modules including Incident, Problem, Change, Request, SLM, Asset Management, Event Management, Service Mapping, DevOps, CMDB/CSDM, and dashboards. Experience with Customer Service Management (CSM) and integration considerations with Common Service Data Model and CMDB. Ability to design solutions that balance business value with technical feasibility; strong communication and leadership skills. Understanding of cloud services, MID servers, and platform architecture in ServiceNow. Technical consultation and leadership experience bridging gaps across organizations. What would be nice to have Certified Technical Architect or Certified Master Architect certification. Bachelor's Degree in an IT-related discipline. Industry-standard certifications (ITIL, Agile, PMP, DevOps). Why Jack Henry? At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” We offer comprehensive benefits to support your physical, mental, and financial health so you can thrive personally and professionally. We are focused on technology modernization to empower financial institutions with speed, security, and flexibility. Culture and Equal Opportunity Jack Henry is an equal opportunity employer and is committed to providing equal opportunity in all employment practices. We value inclusion, sustainability, and community impact. We prohibit discrimination and retaliation for good faith reports or complaints of discrimination. Please note: Requests for full corporate job descriptions may be requested through the interview process at any time. #J-18808-Ljbffr