Dynamics 365 Lead

Job Title : Dynamics 365 Lead** Location:** Richmond, VA, Hybrid

Rate : Best competitive rate

*Local Richmond, VA candidates strongly preferred *Candidate must be able to work onsite as needed, up to 3 days/wk *Initial interview is webcam and may request In-Person Interview if needed

**Assignment to be extended beyond 6/30, possibly 24 months

**Contractor will be responsible for purchasing parking through VDOT's Parking Management Office or procuring their own parking

VDOT is looking for a D365 Lead to spearhead the deployment, customization, and management of Microsoft Dynamics 365 projects especially in the Customer Engagement (CE) module. This role involves leading the implementation, and continuous improvement of the CRM system to enhance business processes. The ideal candidate will have a strong background in Dynamics 365 CRM solutions, Dataverse, and the ability to translate business needs into technological solutions.

Responsibilities:
• Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of D365 solutions.

. Serves as the primary point of contact and subject matter expert for all CRM development related issues, concerns, and needs.
• Expertise in Dynamics 365 Customer Engagement - Customer Service and Power Apps/Automate development.
• Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
• Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
• Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
• Manage entity ownership; manage entity properties; understand system and custom entities
• Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow dialogs, and custom actions.
• Create business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows.
• Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.
• Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform's use at VDOT.
• Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
• Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
• Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
• Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
• Contribute to improving our processes and policies within the Business Enablement Services program.
• Preferred Experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator)
•Skill

Required / Desired

Amount

of Experience
•Experience as a D365 Technical Lead

Required

5

Years
•Experience with creating and managing of solution using Dynamics 365 CRM - Customer Service.

Required

8

Years
•Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365

Required

8

Years
•Custom development experience using .Net, JavaScript and C#

Required

8

Years
•Experience with Power Platform and Dataverse

Required

3

Years
•Experience with using standard & premium connectors with PowerApps and Power Automate

Required

3

Years
•Experience in SharePoint Online, Microsoft 365 services

Desired

3

Years
•Experience with DevOps in Power Platform/D365 Environments

Desired

2

Years
•Experience with Data Integrations and Migrations using SSIS Packages

Desired

5

Years
About Us:
InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.