Pharmacy Technician

Job Description

Job Description

Our client is a trusted community pharmacy located in Guaynabo, PR, dedicated to providing personalized pharmaceutical care, health and wellness products, and outstanding customer service to the patients and families of our community.

Position Summary

The Pharmacy Technician supports the daily operations of the Pharmacy under the direct supervision of the Pharmacist in Charge. This position is responsible for assisting in the dispensing and purchasing of medications, maintaining pharmacy inventory, providing excellent patient service, and ensuring compliance with all applicable pharmacy laws and regulations. The Pharmacy technician plays a vital role in delivering quality pharmaceutical care to the patients of our community.

Key ResponsibilitiesPrescription Processing & Dispensing

• Assist the pharmacist in receiving, processing, and filling prescription orders accurately and efficiently.
• Count, measure, and prepare medications for dispensing according to pharmacist instructions.
• Enter prescription data into the pharmacy management system with accuracy.
• Verify patient information, insurance details, and prescription data prior to dispensing.
• Label medication containers with required patient and drug information.
• Package and prepare medications for patient pickup or delivery.

Inventory & Medication Management

• Purchase, receive and stock pharmaceutical inventory, verifying quantities and expiration dates.
• Monitor medication stock levels and notify the pharmacist of low inventory items.
• Rotate stock appropriately and remove expired or damaged products.
• Assist with monthly inventory counts and reconciliation.
• Maintain proper storage conditions for all medications, including controlled substances and refrigerated items.

Customer Service & Patient Interaction

• Greet and assist patients at the pharmacy counter in a professional and courteous manner.
• Answer basic questions regarding prescription pickups, wait times, and general pharmacy services.
• Direct clinical or medication-related questions to the pharmacist.
• Operating cash register, Point of sales system (POS), collecting payments with different tenders and balancing the cash drawer when assigned.
• Handle cash, credit card, and insurance transactions for prescription sales.
• Maintain a clean and organized pharmacy workspace and patient service area.

Administrative & Compliance Support

• Maintain accurate patient records and pharmacy documentation.
• Assist with insurance claim submissions and prior authorization documentation.
• Follow all DEA, FDA, Puerto Rico Board of Pharmacy, and company policies and procedures.
• Maintain strict confidentiality of all patient health and pharmacy information (HIPAA compliance).
• Perform other duties as assigned by the pharmacist or pharmacy management.

QualificationsEducation

• High School Diploma or equivalent required.
• Pharmacy Technician certification (PTCB or ExCPT) required.
• Registration with the Puerto Rico Board of Pharmacy as required by applicable law.
• Knowledge in PrimeRx and RMS (POS) preferrable

Experience

• One (1) year of pharmacy technician experience preferred; entry-level candidates will be considered.
• Experience in a retail or community pharmacy setting is a plus.

Technical Skills

• Basic proficiency in pharmacy management software. Knowledge in PrimeRx and RMS (POS) preferrable
• Ability to perform accurate data entry.
• Familiarity with insurance billing and third-party claims is a plus.
• Bilingual (Spanish/English) preferred.

Working Conditions

• Retail pharmacy environment with frequent patient and customer interaction.
• May be required to stand for extended periods during the workday.
• Regular use of pharmacy software systems and computer equipment.
• Exposure to pharmaceutical products; proper handling procedures required.
• May work evenings, weekends, or holidays based on the pharmacy schedule.
• Work in rotating shifts (weeks and weekends)

Physical Requirements

• Prolonged periods of standing and walking within the pharmacy.
• Frequent use of hands and fingers to count, label, and package medications.
• Ability to read prescription labels, computer screens, and pharmaceutical reference materials.
• Ability to communicate effectively in person and by phone.
• Occasionally lift and carry items weighing up to 25 pounds.

Equal Opportunity Employer