General Maintenance Worker

General Maintenance Worker

The General Maintenance Worker (GMW) performs preventive maintenance, troubleshooting, general maintenance, and minor repairs to building systems, equipment, and facilities. Work requires practical knowledge and skill in multiple maintenance disciplines, including HVAC, plumbing, electrical, carpentry, painting, door and locking hardware, garage and gate equipment, fire extinguishers, and general building maintenance.

The GMW responds to service requests and preventive maintenance work orders, identifies equipment deficiencies, performs repairs within the employee's level of training and authorization, and reports conditions requiring specialized or licensed trades personnel.

Duties/Responsibilities

• Performs general preventive maintenance, troubleshooting, adjustment, and minor repair of facility equipment and building systems.
• Performs basic HVAC maintenance and repairs, including changing air filters, cleaning coils and drain pans, clearing condensate drains, replacing belts, inspecting equipment, adjusting thermostats, replacing minor components, and identifying HVAC deficiencies requiring a qualified HVAC technician. Recover ozone depleting substances on equipment before disposal.
• Performs basic plumbing maintenance and repairs, including repairing or replacing faucets, flush valves, toilet components, sink components, traps, supply lines, drains, water coolers, and similar plumbing fixtures.
• Clears minor drain obstructions and identifies leaks, damaged piping, failed valves, and other plumbing conditions requiring additional repair.
• Performs minor electrical maintenance within authorized limits, including replacing receptacles, switches, lamps, ballasts/drivers, fixtures, and other approved electrical components.
• Identifies electrical deficiencies and immediately reports conditions requiring a qualified electrician.
• Inspects, adjusts, repairs, and replaces door hardware, including hinges, door closers, panic hardware, handles, latches, strikes, thresholds, door sweeps, and related components.
• Installs, repairs, adjusts, and maintains locking hardware and assists in maintaining existing facility lock systems.
• Performs routine maintenance and minor repairs to garage door arms, parking control arms, gate operators, articulated arms, and associated mechanical hardware.
• Inspects garage and gate equipment for damage, alignment, loose hardware, excessive wear, and proper operation and reports electrical, controls, or specialized repairs requiring additional technical support.
• Inspects and operates snow removal equipment such as drivable machinery, snow blower, and use of a shovel. Can apply ice melt or equivalent when needed.
• Performs routine visual inspections of portable fire extinguishers and verifies that extinguishers are properly mounted, accessible, appropriately identified, and appear ready for service.
• Documents and reports missing, damaged, discharged, expired, obstructed, or otherwise deficient fire extinguishers for correction by qualified fire-protection personnel.
• Does not recharge, hydrostatically test, internally service, or perform other regulated fire extinguisher maintenance unless specifically trained, certified, and authorized.
• Repairs and replaces door jambs, doors, trim, molding, and other miscellaneous carpentry components.
• Patches minor holes and cracks in walls and ceilings using plaster, joint compound, or similar materials.
• Prepares and paints walls, structures, equipment, doors, windows, cove base, and other facility surfaces to match existing finish surfaces like new.
• Repairs minor concrete floor, step, curb, and sidewalk deficiencies within the scope of general maintenance work. Replaces carpet squares, floor tiles, and can saw cut holes for UFT swirls.
• Repairs or replaces damaged ceiling tiles, wall panels, floor tiles, base molding, and similar interior finishes.
• Performs minor repairs and adjustments to furniture, shelving, cabinets, partitions, signage, and other facility components.
• Replaces broken or damaged glazing and window components when within the employee's training and authorized scope of work.
• Performs general maintenance on facility equipment, machinery, mechanical components, and building systems.
• Conducts routine facility inspections to identify deficiencies, safety concerns, damaged equipment, leaks, unusual noises, excessive vibration, or other conditions requiring corrective action.
• Responds to occupant service calls and investigates reported facility problems to determine the appropriate corrective action.
• Determines whether repairs can be safely completed as general maintenance or require referral to HVAC, electrical, plumbing, fire protection, controls, or other specialized trades personnel.
• Assists skilled trades personnel with maintenance and repair activities as directed.
• Supports preventive maintenance activities and equipment inspections in accordance with established maintenance procedures, manufacturer recommendations, and site requirements.
• Identifies additional maintenance needs requiring attention and reports those conditions to the appropriate supervisory personnel.
• Uses the facility's computerized maintenance management system (CMMS) or printed work orders to receive, document, update, and close preventive and corrective maintenance work orders as required.
• Accurately documents labor, materials, equipment condition, repairs performed, deficiencies identified, and recommended follow-up actions on assigned work orders.
• Organizes assigned work and completes work orders and required documentation accurately and on time.
• Maintains an appropriate inventory of commonly used maintenance materials, repair parts, and supplies and reports material requirements to supervision.
• Maintains hand tools, power tools, ladders, testing equipment, and other assigned equipment in safe and serviceable condition.
• Uses ladders, hand tools, power tools, meters, and other maintenance equipment safely and in accordance with established procedures.
• Performs basic housekeeping duties associated with maintenance activities, including cleaning work areas, sweeping, mopping, removing maintenance debris, cleaning drains, and properly disposing of trash and recyclable materials.
• Maintains mechanical rooms, maintenance shops, storage areas, and assigned workspaces in a clean and orderly condition.
• Complies with applicable safety requirements, personal protective equipment requirements, lockout/tagout procedures, and facility policies.
• Immediately reports unsafe conditions, equipment failures, property damage, leaks, life-safety concerns, and other conditions that may affect facility operations.
• Presents a professional, positive, responsive, and helpful attitude when interacting with customers, coworkers, government personnel, subcontractors, and supervision.
• Maintains effective communication with management, employees, customers, and other maintenance personnel regarding work status, facility deficiencies, and required follow-up actions.
• Performs other related maintenance duties as assigned.

Required Skills/Abilities

• U.S. Citizenship.
• Ability to obtain and maintain required installation and facility access.
• Ability to successfully complete all required pre-employment screening, including drug testing and background investigation.
• Valid state driver's license with an acceptable driving record.
• Practical knowledge of general facility maintenance and repair methods.
• Working knowledge of basic HVAC, plumbing, electrical, carpentry, door hardware, mechanical equipment, and building maintenance.
• Ability to troubleshoot routine facility and equipment problems and determine when specialized trade support is required.
• Ability to safely use common hand tools, power tools, ladders, meters, and maintenance equipment.
• Ability to read and understand equipment labels, manufacturer's instructions, safety information, work orders, and basic technical documentation.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple preventive and corrective maintenance assignments.
• Excellent written and verbal communication skills.
• Ability to follow verbal and written instructions.
• Ability to accurately document maintenance activities and work performed.
• Basic proficiency with Microsoft Office applications.
• Ability to use a computerized maintenance management system (CMMS) or similar electronic work-order system, and complete hand written notes on printed work orders.
• Ability to distinguish colors when required for safe performance of assigned electrical, mechanical, or facility maintenance activities.
• Ability to work independently as well as part of a multidisciplinary facilities maintenance team.

Physical Requirements

• Ability to frequently stand, walk, bend, stoop, kneel, crouch, reach, climb, and work in confined or restricted spaces associated with facility maintenance.
• Ability to safely climb and work from ladders and step ladders.
• Ability to lift, carry, push, or pull tools, equipment, supplies, and materials typically associated with general maintenance activities. Ability to lift 50 pounds.
• Ability to work indoors and outdoors and in mechanical rooms, equipment spaces, loading areas, garages, flat roofs, and other facility environments.
• Ability to wear required personal protective equipment.