Banquet Bartender, On Call |Marriott Milwaukee West

Job Description

Job Description

This position is responsible for preparing and serving beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. According to function specifications, sets up, maintains, and takes down bar after service/event has concluded. Ensures exceptional guest service and creates an inviting bar atmosphere. Follows CSM and brand standards of quality to ensure guest satisfaction.

• Greets all guests in a courteous and friendly manner.
• Accurately and quickly takes, prepares and delivers beverage orders according to standards.
• Responds to guests needs and provides the highest level of quality service.
• Effectively operates micros operating system and cash register.
• Follows all CSM and brand cash handling/POS procedures to ensure accurate closing of all guest checks.
• Dispenses appropriate levels of alcohol; prepares drinks to recipe and CSM/brand standards.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Consistently checks guests’ identification and monitors guest’s consumption of alcoholic beverages to ensure compliance with state and local liquor laws.
• Suggestively sells to increase or maximize revenue.
• Assists other associates as needed to ensure guest needs are met.
• Takes direction and feedback from hotel management when given.
• Responsible for disposal of garbage, picking up trays, re-stocking barware, mopping, sweeping, and clearing/wiping down bar.
• Moves mobile bars if necessary.
• Transfers dirty glassware to the dish room, and polishes clean glassware.
• Completes all required paperwork accurately and in a timely manner.
• Completes beginning and end of shift inventory, and other responsibilities as needed.
• Maintains a clean and safe work area, and handles all beverage/food in compliance with CSM/Marriott, brand, local, state and federal regulations.
• Responsible for maintaining sanitation and cleanliness of the bar and storeroom.
• Follow all CSM/brand procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM/brand grooming and appearance standards, and general work rules and department procedures.
• Attends all required department and hotel meetings and adheres to CSM attendance policy.
• Completes all required side work, and takes initiative to jump in wherever necessary.
• Works as a team player and actively contributes to the success of the guest experience.

Competencies/Skills Required : TIPS or CARE beverage service certification desired, or the ability to obtain certification is required. Must have one or more years of previous bartending experience or Bartender certification. Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment. Must have the ability to speak, understand, and write English in order to meet guest’s needs and complete required paperwork.

Education : High school diploma/GED or equivalent experience required.

Physical Requirements : Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift, and up to 75 pounds on an occasional basis. Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and moving about the property continuously throughout the shift.

Competencies/Skills Preferred : Prefer one or more years of previous bartending experience and Bartender certification.