Assistant Supervisor DO Services

Job Summary

The Assistant Supervisor DO Services is a hands-on, first level lead role that acts mainly as a senior level direct care staff member. The Assistant Supervisor DO Services partners with a team of skilled professionals, youth, and families to provide services that are family-driven, youth-guided, trauma-informed, and culturally competent in various settings in order to help youth reach their full potential.

The individual in this position is responsible for the creation of a safe, nurturing, and peaceful environment that provides opportunity for the successful development of life and social skills for clients and families receiving services.

Essential Job Functions

• Create a safe, nurturing, and peaceful environment that provides opportunity for the successful development of life and social skills for individuals receiving services.

• Provide guidance, reflective feedback, and mentorship to unit staff to ensure proper development, implementation, and documentation of treatment goals and objectives.

• Recognize and address challenging individual behavior utilizing training provided.

• Support organization and communication of individual schedules and activities.

• Partner with the Supervisor to delegate tasks in alignment with staff strengths and interests.

• Ensure and oversee that staff are provided ongoing development of professional skills to enhance their ability to assume a wider range of responsibilities.

• Manage and appropriately prioritize how to respond in emergency situations.

• Perform the duties of a Direct Support professional.

• Ensure and enforce adherence to funder requirements and regulations at all times.

• Comply with all Hillside policies, procedures and all applicable governmental laws, regulations and guidelines.

• Provide the following supervisory functions in the absence of the IRA’s Site Supervisor:

• Maintain routine actionable responsibilities that ensure the IRA remains in compliance with regulatory and funder requirements, including, but not limited to, staffing and scheduling, personnel needs and petty cash accounts, and the IRA’s environmental and vehicle needs.

• Additionally, with support from the DO Services Leadership Team, function as the lead communication liaison on IRA matters that require supervisory guidance, decision making, and/or follow up, as directed by the site’s Unit Manager, or other team leadership.

• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

Education & Experience

• High School Diploma or GED required.

• Minimum 2 years of related work experience required.

Special Requirements

• Successful completion of Approved Medication Administrative Personnel (AMAP) training to meet the health needs of the individuals in care.

• CPR certification required or obtained within 60 days of hire.

• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards preferred.

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships and Optimizes Decision Making, the following occupational competencies must be demonstrated:

• Demonstrate the emotional competence and good judgment required to build productive, engaged individual and family relationships while implementing required rules, expectations and routines.

• Ability to complete all required documentation in timely fashion according to established policies and regulations. This is an essential function in order to facilitate the efficient and effective flow of information necessary for the program to be effectively managed and outcomes optimized.

• Ability to recognize and address escalating and dysregulated youth behavior, and utilize training provided in behavior management and Strategies for Crisis Intervention and Prevention (SCIP), including the use of physical interventions (holds).

• Demonstrate problem-solving and conflict resolution skills with self and others.

• Consistently meet the highest standard for ethical and professional conduct towards all.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work a variable scheduling including evenings and weekends

• The following physical demands are required:

• Occasional sitting (up to 4 hours)

• Occasional standing (up to 1 hour)

• Occasional walking (up to 2.5 hours)

• Occasional driving (up to 8 hours)

• Continuous balancing (up to 8 hours)

• Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)

• Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis

• Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis

• Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.).

• Occasional exposure to change in temperature, dust, fumes, gases or chemicals is apparent.

• Protective clothing or equipment as required: close toed shoes; protective shields, universal Precaution PPE, and gloves for toileting and food preparation.

• Ability to change positions as needed.

SPECIAL CONSIDERATIONS

May be required to physically restrain clients weighing between 50 and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.

$21.40 Minimum pay rate, $31.50 Maximum pay rate, based on experience.

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.

Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity Employer: Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people. Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply. Upon request, reasonable accommodations will be provided for the disabled.

Total Rewards: We offer a competitive benefits package to include generous paid time off, paid holidays, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, and Employee Assistance Plan – just to name a few of the amazing benefits at Hillside! World changers and change makers join our talent community every day. Apply online, get on board, and grow your career with us!

Requisition ID: 2902