Remote Customer Service Advisor

Connecting with customers remotely, the part-time Customer Service Advisor will provide exceptional phone support, handle inquiries across multiple channels, and assist with product-related questions while maintaining a distraction-free workspace. Key responsibilities: Manage inbound and outbound communications with members and providers Educate members on health benefits and assist with product enrollment and changes Document all interactions in CRM software and meet established performance goals Required qualifications: 2+ years of customer service or call center experience College degree preferred, but not required Proficient computer skills, including MS Word, Excel, Outlook, and Teams Ability to multitask effectively in a fast-paced environment Bilingual in Spanish is a plus