Regional Field Service Manager

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible. The Regional Field Service Manager for Leica Biosystems is responsible for leading an assigned team of Field Service Engineers to deliver an exceptional customer experience, strong service execution, equipment uptime and consistent business results across the region. The Regional Field Service Manager has formal leadership responsibility for a defined team of Field Service Engineers and is accountable for the day-to-day execution and performance of the region. The role partners closely with Service Coordination, Applications and Sales to support customer needs, retain base business, execute quality installations and support continued growth. This position reports to the Director, Field Service West and is part of the Field Service Team. This position is located in the United States and will be a remote, field-based role in the North Carolina and Washington D.Drive customer satisfaction and service execution by ensuring timely, high-quality service calls, installations and escalation resolution, with a strong focus on first-time fix and equipment uptime. Lead, develop and retain a high-performing team of Field Service Engineers by setting clear expectations, driving accountability, coaching performance and strengthening technical capability. Partner closely with Sales, Applications and Service Coordination to resolve customer needs, retain base business, support successful installations and identify opportunities for continued growth. Own regional service performance through Daily Management, KPI review and corrective actions that improve customer experience, service quality, response time and productivity. Drive timely resolution of customer escalations, using customer and service data to understand root causes, prevent recurring issues and improve overall service performance. Build strong cross-functional partnerships across Technical Assistance, Service Operations and Logistics to ensure seamless customer support and effective field execution. Drive continuous improvement through the Danaher Business System, including Kaizen, problem solving and other DBS tools, to improve service quality and operational performance. Bachelor’s degree with 6+ years of experience in Field Service, Customer Support or a similar service organization

• 3+ years of people leadership experience, including experience leading customer-facing or field-based teams
• Demonstrated experience managing customer escalations, service delivery and cross-functional partnerships

Travel, Motor Vehicle Record & Physical/Environment Requirements: This position requires up to 75% flying and/or driving travel, which may potentially include overnight stays, travel on short notice and for extended periods. Travel will primarily be domestic but may occasionally be international Diagnostics and/or medical device industry Lean business systems, including Daily Management, Kaizen, and structured problem solving We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:View phone number on click.appcast.io or View email address on click.appcast.io.