Admissions Interviewer - Admitting Front Desk

Admissions Interviewer - Admitting Front Desk Summary Responsible to conduct interviews and gather essential information from patients, verifying their eligibility for admission and ensuring accurate and timely registration. This role will demonstrate excellent communication skills and compassion while guiding patients through the admissions process and addressing any concerns they may have. Does this position require Patient Care? No Essential Functions Conduct interviews with patients and their families to gather personal, medical, and insurance information required for admission. Verify patient eligibility and insurance coverage to ensure the appropriate level of care and coverage for their healthcare needs. Facilitate the admissions process, explaining required documentation, consent forms, and any other necessary paperwork to patients and their families. Adhere to healthcare facility policies, procedures, and legal requirements to ensure compliance with privacy and regulatory standards during the admissions process. Provide assistance and support to patients and their families throughout the admissions process, addressing any questions or concerns they may have. Education High School Diploma or Equivalent required and Associate's Degree Health Administration preferred. Can this role accept experience in lieu of a degree? No Experience Experience in admissions, customer service, or a healthcare-related role. 1-2 years preferred. Knowledge, Skills and Abilities Excellent communication skills, both verbal and written, with the ability to communicate effectively with varied patient populations. Empathy and compassion to interact sensitively with patients and their families during challenging times. Knowledge of medical terminology and healthcare insurance plans is beneficial. Familiarity with electronic health records (EHR) systems and computer proficiency. Ability to handle multiple tasks and prioritize responsibilities in a fast‑paced healthcare environment. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr Massachusetts General Hospital