Host/ess

MKT Host/ess

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city's iconic hotel, where business ideas emerge, loved ones connect and life's most important celebrations happen. When you're not shopping at Union Square, enjoying the city's diverse culinary scene or exploring one of the Bay Area's top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco's fog, redwood trees and ocean.

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.

We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

This is a regular union, non-management position.

Responsibilities:

• Maintaining the reception area and entrance in all aspects of stocking and cleanliness
• Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times
• Anticipate guests' needs, respond promptly, and acknowledge all guests
• Greet guests in a positive, friendly manner and make them feel welcome
• Aim to give the best possible service, in the least obtrusive manner
• Listen to and understand the details of guests' inquiries, take notes if necessary
• Accommodate if guests have any special requests or allergies, etc.
• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
• Set up host/hostess stand, review guest reservations, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Complete special projects (menu changes, signage, etc.) as instructed.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu.
• Work harmoniously and professionally with co-workers and supervisors.

Minimum Qualifications:

• Prior experience working in Food & Beverage
• One year of experience in an upscale, fine dining establishment preferred
• Ability to perform basic mathematical equations
• Ability to demonstrate a positive attitude at all times
• Ability to listen effectively, empathetically and be respectful at all times
• Ability to maintain confidentiality
• Ability to maintain composure and stay focused
• Ability to maintain personal integrity
• Ability to use strong judgment
• Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism
• A sincere willingness to provide service to residents, guests, and peers.
• Ability to function well under pressure, set priorities and adjust to changing conditions.
• High work ethic, with a sense of responsibility for the role filled within our team.

A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.

Four Seasons offers an award winning work environment and an excellent benefits package which includes:

• Hourly Rate: $35.99
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• 8 weeks of New Parental Leave Pay
• Fur Baby/Pet Insurance
• Inclusive and diverse employee engagement & recognition events all year-round.
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Paid holidays, vacation & sick days