Computer Technician

Computer TechnicianProvide support & troubleshoot all desktop computer related problems from assessment to resolution, including onsite technical support to assist end users in operations, and use of Audio Visual (A/V) and computer equipment. This includes projectors, screens, computer peripherals, control systems and video conferencing, as well as occasional small staging and event set ups to include external microphones, mixing boards, laptops, speakers, portable screens, pipe and drape, and well as other random equipment.Preferred: CompTIA A+ or equivalent certification. Prefer experience with: Microsoft Office Suite, network environment experience, Windows based operation systems, and mobile based hand-held devices. Apple experience a plus. 2 to 3 years technical experience preferred. Preferred: Associates degree or equivalent from two-year College or technical school, or equivalent combination of education and experience. Exceptional internal and external customer service skills. Strong attention to detail and deductive reasoning skills. Strong documentation skills. Experience using helpdesk ticketing systems preferred. Some knowledge and experience with A/V equipment in meeting/conference room preferred. Computer Skills to include setup with A/V equipment with both PC and Laptops. Good Communication Skills – written, verbal (phone and face-to-face). Good Organizational Skills. Must have valid Driver's License. Must be able to lift 30-40 pounds unassisted. Must be able to bend, stoop, crouch, kneel, climb, reach, pull, push, grasp, lift, and stand for periods of time. Must pass background check.Reimage PCs/Macs and install and configure them as directed by senior technicians. Close and/or open trouble tickets, while following proper guided protocols. Maintain records/inventory related to computer equipment (PC/ iMAC's) including procuring the use of licenses/registration. Ensure equipment is in working order and in proper placement. Provide A/V Support to Electronic classrooms and conference rooms as needed or requested. Assist with ongoing documentation of processes and procedures. Maintain inventory list of equipment and security of all equipment that is worked on. Perform routine preventive maintenance and inspections on all copier, printer, and computer equipment. Quickly adapting to new processes and procedures in a fast-paced environment. Diagnostics and troubleshooting of AV/Computer equipment and installations. Assist installation and service on replacement of consumables such as projector lamps, amps, and other A/V equipment. Assist installation and service on replacement of computer equipment. Provide service for electronic/Smart Board classrooms, computer labs, and conference/events and all related tasks associated with said locations. Conveying technical issues and material to non-technical people. Strong customer service skills. Assist full time staff, including working with other hourly personnel as assigned. Other related tasks and duties as assigned by the Director of Information Technology. Triton College