Service Desk Lead - Operations & Escalation Champion

$84.9k - $154.5k

ASM Research, An Accenture Federal Services Company

A leading technology firm seeks a Service Desk Lead to oversee daily operations of the service desk. Responsibilities include managing shift teams, ensuring quality service delivery, and acting as the primary escalation point. The ideal candidate should have a bachelor's degree in IT or a related field, strong ITIL knowledge, and extensive experience in service desk operations and supervision. The salary range for this position is between $84,900 and $154,500, depending on qualifications and experience. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company

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Vacancy posted 4 days ago

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