Restaurant General Manager

Job Description

Job Description

Where you'll work

The Ritz-Carlton Bal Harbour, Miami is a rare oceanfront destination where timeless luxury, legendary hospitality, and meaningful guest connections define every experience. Situated between the Atlantic Ocean and the Intracoastal Waterway, the resort offers a collection of exceptional amenities, including a signature culinary partnership with globally renowned chef Michael Mina, an exclusive private membership experience, a world-class spa, and distinctive pool and beach offerings.

Louette by award-winning chef Michael Mina is an all-day, brasserie-inspired American dining destination that brings together timeless style, spirited hospitality, and a fresh take on familiar favorites. The menu offers chic interpretations of American classics complemented by fine wines and thoughtfully crafted cocktails, while the setting blends nostalgic glamour with modern elegance. From leisurely lunches and cocktails at the bar to lively dinners that carry into the evening, Louette creates an inviting gathering place where great food, genuine hospitality, and an effortless social energy come together.

Who you are

As the restaurant general manager, you will lead and elevate dining experiences through innovative culinary and beverage programming, operational excellence, and inspiring leadership. You will drive guest satisfaction, financial performance, and brand distinction by cultivating a highly engaged team, delivering personalized service, and ensuring every aspect of the restaurant reflects the highest standards of hospitality.

What you'll do

• Oversee all culinary operations, ensuring exceptional quality, consistency, and execution across every dining experience.

• Direct menu development, food presentation, and culinary innovation that reflect the property’s luxury standards and guest expectations.

• Manage kitchen operations, staffing, scheduling, purchasing, inventory, and food cost controls to achieve financial and operational goals.

• Monitor the quality, preparation, and presentation of all food products, ensuring excellence from sourcing through service.

• Partner with cross-functional teams, including banquets, catering, and food and beverage leaders to deliver seamless guest experiences and successful events.

• Engage with guests, gather feedback, and continuously enhance culinary offerings and service standards.

What's expected of you

• Deliver operational excellence by balancing guest satisfaction, associate engagement, and financial performance.

• Maintain the highest standards of food safety, sanitation, workplace safety, and regulatory compliance.

• Uphold purchasing, receiving, storage, and inventory control processes that protect quality and profitability.

• Establish and achieve performance, budget, and team goals through strategic planning and sound business decision making.

How you’ll lead

• Inspire, develop, and empower a high-performing culinary team dedicated to delivering exceptional guest experiences.

• Provide clear direction, coaching, and performance feedback while creating opportunities for growth and development.

• Foster a culture based on trust, collaboration, respect, and continuous improvement.

• Serve as a visible leader and mentor, teaching culinary techniques, elevating craftsmanship, and championing excellence in execution.

• Establish clear expectations and hold teams accountable for achieving service, quality, safety, and business objectives.

• Create an inclusive environment where associates feel valued, supported, and empowered to contribute their best work.

• Build strong partnerships across the property and champion open communication, transparency, and employee engagement.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 6 years of related work experience.

Supervisory Experience: At least 4 years of related supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #ZR