Client Service Specialist

Client Service SpecialistRenova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor—we're a trusted partner committed to enriching spaces and creating lasting value.The Client Service Specialist serves as a key point of contact for customers while supporting order fulfillment and purchasing activities. This role is responsible for coordinating customer orders, managing communication throughout the fulfillment process, assisting with material procurement, and working closely with vendors, warehouse teams, and operations staff to ensure exceptional service and on-time delivery.Responsibilities & Duties:Accurately enter customer orders and coordinate fulfillment to ensure timely delivery and customer satisfactionServe as a primary point of contact for customers regarding order status, product availability, scheduling, and service-related inquiriesCollaborate with vendors, suppliers, warehouse teams, and operations staff to support order fulfillment and resolve delivery or inventory issuesAssist with purchasing activities, including obtaining pricing, creating purchase orders, and coordinating material orders with approved suppliersTrack order status and delivery timelines, communicating updates proactively to customers and internal stakeholdersMaintain accurate records of customer orders, purchase orders, vendor communications, and fulfillment activitiesCoordinate with internal teams to ensure materials, products, and services are available to meet customer and project requirementsResolve order discrepancies, shipment delays, and customer concerns through collaboration with suppliers and operations teamsSupport inventory replenishment efforts by communicating material needs and assisting with stock monitoring activitiesIdentify opportunities to improve customer satisfaction and order fulfillment processesQualifications:At least 2 years of professional experience in a customer service or client support roleExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailAbility to multitask and manage competing priorities in a fast-paced environmentExperience coordinating orders, tracking deliveries, or working with vendors and suppliers is preferredKnowledge of purchase order processes, inventory coordination, and order fulfillment workflows is a plusProficiency in Microsoft Office and experience using CRM, ERP, purchasing, or customer service softwareExperience with RFMS is a plusHigh school diploma or equivalent required; associate's degree preferredOther:All offers of employment are contingent upon a background checkValid Driver's License is requiredYour information will be kept confidential according to EEO guidelines