Technology Manager

POSITION OVERVIEWThe Technology Manager is responsible for all information technology needs of Chicago Shakespeare Theater (“CST”). This position oversees critical network infrastructure, cloud infrastructure, managing servers, workstations, printers, scanners, backups, applications, data storage, cybersecurity, licenses, help desk, VOIP phone system, and consultant/vendor relationships. The Technology Manager collaborates with the CST staff on a day-to-day basis to manage the technological needs of the workforce. These duties include problem resolution, support, and training. The Technology Manager works with a Managed Service Provider (“MSP”) to provide 24-hour coverage of essential technology services.____________________________________________________________________________ESSENTIAL DUTIESReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Hardware and InfrastructureManage hybrid Microsoft Active Directory/Entra environment including all user and group accounts, required app provisioning, access and policiesMaintain and patch all staff workstations (MSP {Managed Service Provider} assists)Maintain inventory of all physical and digital assetsMaintain IP address records for network devices and manage all points of connectivity (patch panels, routers, switches, access points, etc.)Troubleshoot printer issues, escalating to print services vendor as neededMonitor ISP data connection, documenting and reporting any issuesMaintain hardware and networking for Brightsign video display system (MSP assists)Manage network devices used for theater operations: merchant services, concessions, time clock, Front of House, etc.Software, Cloud, and UserManage web connectivity, liaise with webhostManage Microsoft365/hybrid Exchange for all usersMonitor email security in Mimecast and Ironscales and handle questionable messages promptlyManage all sharing and team platforms, such as Workplace, Asana, Microsoft Teams, SharePoint, OneDrive, Google Workspace, etc.Manage help tickets, with assistance from MSP where needed; hands-on troubleshooting for daily issuesOnboard all new users:Assign security and applications as required; provide equipment as neededConduct in-person training for necessary technology needs, including logins, applications, security, etc.Offboard separating employees ensuring data preservation, continuity, and securityMonitor data storage and usage on premises and in the cloud for live data and backups (MSP assists)Checks on integrity of data backups, perform practice file restoration on a regular basis (MSP manages)Manage file shares and drive infrastructureManage cybersecurity practices, including products and staff training to include Mimecast, KnowBe4, LastPass, multi-factor authentication, etc.Schedule regular vulnerability/penetration testingMonitor cloud SEIM/antivirus software (MSP manages)Troubleshoot virtual server/VMWare issues (MSP manages)Manage software installation and updates, deploying to user computersManage Zoom video conferencing systemManage VOIP phone system including user management and management of Box Office and Education ACD call centersCo-lead the Tessitura team with Tessitura Administrator; manage Tessitura hardware and connectivity; maintain Tessitura user database; stay updated with relevant Tessitura developments, troubleshoot Tessitura problemsAdministrationLead the organization in addressing IT needs, concerns, and growth:Monitor technology usage and needs throughout the organizationSpeak regularly with heads of departments to discuss technology needs and opportunitiesRecommend new technology options based on industry trends, departmental needs, and budgetary realitiesManage disposal of obsolete/nonfunctional technology and consumablesManage relationships with consultants and vendors, including MSP, Unified Communications (VOIP) provider, print services providerDevelop and update annual operating budgetManage contracts for software and servicesSign off on departmental bills and expenses in the Precoro systemADDITIONAL DUTIESBe familiar with how CST’s network interfaces with HVAC, Sage Glass, theatrical lighting, sound, video, and security systems to serve as a main point of contact for those interfacesPoint of contact for all new technology proposals; assist in evaluating and selecting systems and vendorsAssist Facilities and/or Navy Pier technicians with structural issues which affect building technologyCOMPETENCIESAbility to manage multiple projects and initiatives with minimal oversightAbility to multi-task and prioritize effectively to meet deadlinesAbility to think strategically while working through tactical short-term prioritiesFlexibility to change direction quickly and adaptability to pivot to new initiativesAbility to navigate issue resolution across a broad set of technologies: infrastructure, applications, networked devices, etc.Excellent communication skills, within the organization and with outside partnersExcellent time management, decision-making, problem solving, documentation, planning, organization and writing skillsHands-on expertise with IT enterprise systems and application administrationStrong knowledge of Windows environments, Mac OS, networking concepts and protocols, security principles____________________________________________________________________________WORK ENVIRONMENTWork hours are generally 9 am - 5 pm, Monday through FridayOn-call hours are necessary in the event of a technology issueAfter-hours work will be occasionally required for maintenance or upgrade issuesWorksite is the CST facilities on Navy Pier in Chicago. Occasionally may need to work at remote sites around Chicago for productions at off-site locationsPHYSICAL DEMANDPerform a variety of physical tasks including but not limited to climbing stairs, stooping, bending, kneeling, reaching, lifting, and pullingMust be able to lift PCs, monitors, printers, and other equipment and move them from one place to another (weight up to 50 lbs)Must be able to crawl under desks or behind furniture to set up equipment/manage cablingUtilize ladders to reach equipment mounted near the ceilingUse of manual dexterity in the operation of computers and other equipmentProlonged periods of time sitting and working at a computerMINIMUM EDUCATION AND EXPERIENCEBachelors degree in information technology or related field, or equivalent experienceADDITIONAL EDUCATION AND EXPERIENCEExperience in a nonprofit cultural organization highly preferredWork experience with theaters or live entertainment preferred but not requiredTessitura experience helpful but not requiredDIVERSITY AND INCLUSION STATEMENTCST is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all our hiring for staff and artists. We are committed to providing a work environment that is free from discrimination. CST prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status. #J-18808-Ljbffr